Thanks for the nice review. Rather than thinking of it as loosing bonus if you don't work your agreed 15.5 or 21.5 hours we like to think of it as you make a bonus with over 15.5 or 21.5 hours and then another bonus at 26 hours and another for every credit card donation
Sorry the job was not a fit for you. Not everyone enjoys this work. But if you believe in the cause, want to help and need a flexible schedule with opportunity to earn a pretty good check with incentives for hours and credit cards give us a shot.
I will point out we do not expect perfection on day five we offer coaching forever and we have a three week training program once you hit the call floor due to feedback like yours. The unpaid training you mention is not required but helps you succeed.