IHA formed in 1994 with only a few independent private‐practice groups from Washtenaw County, and over the years have added physicians by choosing doctors that our own doctors used for their care and that of their families. Over two decades later, IHA continues to place great emphasis on selecting only premier physicians and practitioners to ensure that our patients get the best possible care. Today, IHA is one of the best not‐for‐profit, multi‐specialty groups in southeast Michigan.
IHA exists to meet community needs through the provision of personalized, high quality health and medical services to its patients in a manner which results in high levels of patient satisfaction with clinical quality, accessibility and value.
In order to remember this philosophy in a way that is easily retained in our everyday work environment, IHA has developed the IHA CARES core values. These values are:
Commitment - IHA is committed to providing quality care. IHA believes its strength is in the quality of its provider, clinical and administrative staff. We strive to maintain the highest level of quality care by using the highest-quality equipment and procedures. You will need to help us to ensure that our patients receive that quality care.
Advocacy - We at IHA must act as advocates for our patients. Our patients put their trust in our providers and staff to care for them and represent their needs. IHA strives to gain trust from our patients by truly understanding and empathizing with their medical needs. Our patients should feel that we are working with them and will care for them throughout their entire lifetime.
Respect - IHA believes that the foundation of a trusting relationship is mutual respect. Our patients should always feel that they are respected as individuals. The employees and providers of IHA should show respect for one another in all of their interactions.
Efficiency - While we ensure quality care, act as advocates for our patients, and develop respectful relationships with them, we must also be conscious of caring for our patients in an efficient and cost-effective manner.
Service - IHA is dedicated to service excellence to both our internal and external customers. Providing appropriate and compassionate care services is the basis of what we do. IHA will continually strive to deliver exceptional customer service to our patients, their families, and our co-workers. We are empowered to take ownership of customer requests, and we are expected and encouraged to follow through on solutions.
Here are a few facts about IHA to help you understand our impact on the communities we serve in Washtenaw, Livingston, Lenawee, and western Wayne Counties:
Office Locations: Nearly 60
Active Patients: Nearly 410,000 patients
Babies Delivered: 2,993 last year (2015)
Nurse Practitioners/PA-C's: 107
Board Certified/Eligible Physicians: 100%
Hospital Affiliations: St. Joseph Mercy Ann Arbor, St. Joseph Mercy Chelsea, St. Joseph Mercy Livingston, The University of Michigan
Total Support Staff: Over 1,600+
We offer competitive benefits, including:
• Medical, dental and vision insurance
• Tuition reimbursement
• 403(b) Retirement Plan
• Flexible Spending Plan
• Short-term and long-term disability plans
• Life insurance: 1x your base salary up to $1.5 million
• Voluntary life insurance for employee, spouse and dependents
• Voluntary Hyatt Legal Plan
• 529 College Savings Plan
• Pharmacy, dental, vision, veterinary discounts
• Banking, loans, home and auto insurance quotes
• Retail discounts: computers, cell phone, office supplies, food, flowers, craft/stationery, uniforms
• Service discounts: realty, daycare, dry cleaning, home improvement
• Restaurants and entertainment discounts
• Hotel, spa /salon, and rental car discounts
• Health club membership discounts
• Vehicle purchasing agreements
• Employee referral program
• Free onsite parking at all practice locations – less