Patient Access Representative, Oklahoma City, OK - February 7, 2016
I worked at Access Center as Access Coordinator. My job was basically to create surgery and other accounts/encounters for the metro OKC facilities. It was a good place to work, in general (good people, good compensation, good benefits) however I feel that support personnel such as myself are very under appreciated and overworked. Over the span of my employment, workload was added to our team incrementally (a bit here/bit more there). Over time, and in combination with turnover/inexperience/system issues/etc. this became increasingly significant. My first supervisor had a thorough understanding of my job duties, but she moved to another position. Subsequent supervisors were unable to provide support and we were left on our own. In their defense, they, too, were learning new functions and taking on added responsibilities, with the move to centralized scheduling. Expected productivity results did not factor in problem situations that yielded support for our internal clients but no "widgets" (numbers). In the end, it appeared that the expectations were unattainable, despite our best efforts. Because my job function is sorely needed (after EPIC, it will be largely obsolete), as well as specialized, I did not have the opportunity to learn other functions and prepare for future jobs within Integris. I found this very disappointing. Another drawback that I perceived was a lack of training and accountability in job functions among "upstream" personnel, sometimes resulting in errors that we were responsible for catching. Understandably, this was part of our job, but humans are fallible. We were expected to be 100% accurate and work faster, albeit not necessarily smarter. Fixing problems slowed us down, and made our productivity appear to suffer. I have great respect for many of the people I worked with, both in the trenches and in management. I wish them all the best. All things considered, I could have stayed and continued to make a contribution, had I felt more valued.