Pros: learning something new everyday, flexible hours, cheap break room, no micromanaging
Cons: no standardization. everyone has their own rules, and it makes the job a little harder.
A typical day at the Service Desk consists of nearly 300 calls from the hospital staff from all over Oklahoma. We do everything from resetting passwords, remotely fixing technical issues, and installing software on computers.
I learn something new everyday which is a big plus. Management lets us resolve our issues, but they are there when we need them. – more... We are able to shadow other workers within the IT department to see how we can help them and how they may assist us to help our jobs run a little smoother.
My co-workers are the greatest. I work with a group of all women, and we get along great. We have really learned each other's personalities, and that helps us keep a light environment. They are the most enjoyable part of the job.
The hardest part of the job is keeping up with all of the changes being made at the last minute. Sometimes, changes are made in the middle of the day that affects all of our users. I have been able to stay on top of those changes with the help of great communication from my peers. – less