Any given day, you might walk in to the office to find you've lost your job, your hours have been halved, or your base pay rate has dropped. They completely restructure the organization and pay scale every two to six months without forewarning, and they classify everyone except upper management as "part time" (even if they explicitly tell you they're hiring you as full time when you come on), so they can cut your hours on a whim and deny you benefits. They also take full advantage of Texas' "at will" laws, dropping employees by the dozen at random intervals.
Between upheavals, pay rates for analysts are determined by speed and by "accuracy", which is calculated as the degree of match between their handling and the AQS department's handling of certain calls. But the AQS department has no oversight and frequently handles calls incorrectly (according to published guidelines), and there is no recourse outside that department for an analyst whose pay is unfairly affected.
The people on the floor and their immediate supervisors are in the main sincere and hardworking. They do their best to support each other in achieving the goals the company sets. But middle and upper management are uncommunicative, and either incompetent or just indifferent to both the quality of service received by their clients and any sense of fairness toward employees.
liberal hiring standards, decent prospective pay rates
no job security, no pay security, no stability of any kind