SENIOR TEAM LEAD/CALL CENTER
DATA ANALYST (Former Employee) – Andover MA – December 18, 2014
• Respond to request through request processing and problem resolution.
• Build and maintain knowledge of products, services, and procedural requirements.
• Train peers with new/updated procedures and requirements.
• Provide service and information on clients' financial and non-financial accounts.
• Account inquiries, historical transaction information, check replacement and distribution payouts.
• Worked in a fast paced call center environment.