About Interactive Response Technologies
In July 1997, IRT sold the worldwide rights and title for the DiverCTI system to Rockwell International. In return, IRT received significant working capital, as well as state-of-the-art call center infrastructure and technology. IRT has been designated Rockwell's National Demonstration Center for advanced call center technology and services.
Since – more... July, 1997, IRT has continually developed enhancements to the newly named Call Center Studio software (formerly DiverCTI) including dealer locator, mainframe screen scraping, database warehouse driven relational reporting system and an easy to use front end script building tool.
In 1998, Interactive Software Systems (ISS) was formed as an affiliate. Now known as RightForce, the company is dedicated to the development of software systems that support companies in automating their processes. The RightForce automated workforce management system can be installed at the client's site, made available through an Internet browser or as an outsourced package.
In April 1999, the Rapid Cycle Testing Laboratory was introduced - a sophisticated, state-of-the art call center service that takes both inbound and outbound campaigns to a new level of achievement. Its unique environment allows for rapid set-up, testing and analysis of multiple scripts and program concepts in a real-time, live-agent setting. Rapid Cycle Testing is specifically well suited for financial services, telecommunications and consumer products industries.
In 2000, IRT expanded its services to respond to the explosive customer service needs of e-commerce. The launch of callcenter.com provides for multi-channel, multi-functional web response, including click-to-talk, e-mail and live chat in a collaborative browser environment. All of callcenter.com's Customer Contact solutions are delivered by eCertified customer service representatives. eCertified CSR's are specially trained to handle one-to-one customer contacts via e-mail, voice, fax and live chat and must complete IRT's eCertified curriculum.
In July 2001, IRT expanded its Fort Lauderdale campus with the addition of a 6,000 square foot free-standing Human Resources and Training facility. Continued growth and client development also supported the opening of our 2nd call center in Miramar, Florida in October 2001. This additional site has doubled our workstation capacity, and broadened our agent demographic to allow for more bi-lingual and in-language programs. – less – More from ZoomInfo »
Interactive Response Technologies Employer Reviews
Interactive Response Technologies
productive fun workplace
Customer Service Representative (Former Employee), Houston, TX – May 24, 2013
Interactive Response Technologies
Fast food
Customer Service Representative (Former Employee), Fort Lauderdale, FL – May 17, 2013
Interactive Response Technologies
its ok
Customer Service Representative (Former Employee), Lauderdale Lakes, FL – May 8, 2013
Interactive Response Technologies
Great company
Customer Service Representative (Former Employee), Fort Lauderdale, FL – May 4, 2013
Interactive Response Technologies
unprofessiontional
T-Mobile Customer Service Agent (Former Employee), Miami, FL – April 30, 2013
Interactive Response Technologies Photos
Interactive Response Technologies Jobs
Working at Interactive Response Technologies
What are the average starting salaries, bonuses, benefits and travel requirements like at Interactive Response Technologies?
What do you like best about working at Interac...
What do you think - will Interactive Response Technologies grow fast? Are they expanding their staff? How does Interactive Response Technologies stack up against the compe...
It's always hard to know what to expect when going in for that interview -- and preparation can make all the difference. What is the interview process like at Interactive ...
Do you work at Interactive Response Technologies? How did you find the job? How did you get that first interview?
Any advice for someone trying to get in?
Every business has its own style. What is the office environment and culture like at Interactive Response Technologies?
Are people dressed in business casual, jeans and t...
