Pros: always opportunities for growth, great benifits, great pay, great raises, awesome compensation
Cons: adhering to a set schedual at all times, some escalations on calls
A typical day at work in this call center would be,
logging in to a computer system with your own personal password, sitting with a team who all work on delivering excelent customer service and who are there to help in any way possible if needed.
taking 40-60 inbound customer service calls a day, following company policies, and notating customer accounts – more... on all items discussed.
i learned how to make a customer feel valued, show impathy on an issue, and correct as well as address any adjacent issues at hand.
management was very on hands with you, because they were once in your shoes before. they help make you better and practice the best way to become better.
the co- workers are very good at what they do, and the great thing about a team is that you are with people who all have different types of experience and knowledge on the assignment that you are on.
the co workers were always very helpful.
i can say that the hardest part of the job was to actually adhere to a set schedual for breaks and lunches, as well as meet call volume goals with out going over the goal.
the most enjoyable part would be the knowledge that you get on company products, able to help with common issues that we all face with cell devices, and understand customer concerns. – less