Supervisor (Former Employee), Miami, FL – September 21, 2014
Pros: great pay, vaction pay, long lunch break
Cons: payroll mistakes
IRT was a call center job so as the supervisor i would walk the floors to make sure the employees were doing there jobs, and set up team meeting. I was also in charge of the hiring process of the company. worked great hours but long. And dealing with customer that called in with problems dealing with there phone. I've learned that management and watching – more... over others takes years of experience's. And dealing with customers and employees who has angry issues you have to have patience with them. Management was great the only thing i didn't like was some of the managers let thing slide that shouldn't have. The hardest part of the job was dealing with payroll and employees. The most enjoyable part was i always went home with a great check and providing customer services. – less
Quality Control Analyst (Former Employee), Houston, TX – September 4, 2014
Cons: short breaks
This has been my favorite job so far. I answered phone calls for a cell phone company assisting customers with questions, bill payments, or changes to their account overall. My co-workers were amazing and helpful when I didn't know some answers to questions the customers asked.
Customer Care Representative (Former Employee), Lauderhill, FL – August 29, 2014
Pros: healthcare benefits, guaranteed 40 hours per week.
Cons: working til midnight.
A day at work consisted of answering phone calls and helping customer with billing, payment arrangements, or helping them to understand hoe to use their device. Management always gave feedback on our performance and we can do to improve. the hardest part of my job was not being able to fully resolve my customers issue . the most enjoyable part was resolving – more... the customers issue and making them feel valued. – less
Customer Service / Sales (Former Employee), Lauderdale Lakes, FL – July 14, 2014
Pros: great pay and cool laid back enviorment
Cons: busy days and alot of calls
I loved my job as a CSR and SR for tmobile, my daily tasks included answering calls and setting up new service for customers, also helping current customers with any type of situation that would come about. I got along with all of my co-workers, the hardest part of my job was when it got seaverly busy and the calls were NON stop. The best part of my – more... job was getting my paycheck. – less
Customer Service Representative (Former Employee), Miramar, FL – June 6, 2014
A typical day at work would be answering phone calls consecutively assisting with bill reviews, completing payment transactions, and making sure customer is receiving best offer on Comcast services. I learned how to improve my Customer Service skills and also adapted to working under high stress level within the workplace. Management were usually busy – more... and had no time to thoroughly assist reps. Co-workers helped each other due to the fact that management was rarely available. The hardest part of my job was limiting my responsibilities, because I like to learn and support others in their endeavors. The most enjoyable part of my job was de-escalating my calls with the upset customer by resolving their issues. – less
Email Administrator /Customer Service Representative
Email Administrator (Former Employee), Miramar, FL – May 19, 2014
Pros: pool tables
Correspond to 100+ customers daily through email, responding to each email with in a 24 hour timeframe, troubleshooting template database by designing newer templates for more modern scenarios and policies to shorten response time to customers
Call Center Representative Job Purpose (Former Employee), FORT LAUDERDALE – May 13, 2014
IRT was very productive it was easy to advance your self in the company there were many opportunities the supervisors and the whole management team was always willing to help teach anyone willing to learn
Pros: incentives, themed days, prizes and giveaways.
Cons: management not trustworthy.
IRT is solid call center that provides 3rd party vendor services onshore and abroad. Great company for young professionals. View this company as a paid internship that improves managerial and supervisory skills. Supervisors and Manager are not paid market rate and often work over 55+ hours weekly. Management varies from campaign to campaign sales campaigns – more... are much more stressful than customer service only. The agents are mostly young, still in college and view the job as a means to an ends. Very high agent turn over. – less