Honest work, but one wouldn't think sitting and answering phones could be so grueling. It's an endless marathon of helping those calling in to get help with their problems. Some customers are sweet, some are quite sour. If all employees documented the interactions properly, the job would be much smoother, but the ever looming queue of calls is a constant pressure to get call times and after call work time down, further and further. If a serious account issue arises, pay your respects to your call time for the day and hope the next is better.