Interactive Response Technologies Employer Reviews

A typical day at work consisted of answering and directing phone calls, and processing insurance claims. I learned how the insurance world works. My co-workers were friendly and hard working

At IRT there was a lot of room for opportunity. The employees always received incentives and recognition.

This company expects a lot from its agents. The call center is very fast paced, back to back incoming calls, a lot of frustrated customers. Also there are a lot of awesome supervisors, a lot of helping hands, great teams and team leaders, prizes, incentives to drive all agents, great benefits and a lot of team meetings, and training available greatest – more... part about this company is the many over time hours an agent can work. – less

There were a lot of workers willing to help me when I first got hired. Everyone was nice. Some customers are extremely rude, others just the opposite

A typical day at work in this call center would be,
logging in to a computer system with your own personal password, sitting with a team who all work on delivering excelent customer service and who are there to help in any way possible if needed.

taking 40-60 inbound customer service calls a day, following company policies, and notating customer accounts – more... on all items discussed.

i learned how to make a customer feel valued, show impathy on an issue, and correct as well as address any adjacent issues at hand.

management was very on hands with you, because they were once in your shoes before. they help make you better and practice the best way to become better.

the co- workers are very good at what they do, and the great thing about a team is that you are with people who all have different types of experience and knowledge on the assignment that you are on.
the co workers were always very helpful.

i can say that the hardest part of the job was to actually adhere to a set schedual for breaks and lunches, as well as meet call volume goals with out going over the goal.

the most enjoyable part would be the knowledge that you get on company products, able to help with common issues that we all face with cell devices, and understand customer concerns. – less

this job is not where you want to work.them females messy.its just like being back in high school but the only reason I was there for a year and a half is because I had bills to pay. if keep that focus then apply if not then keep moving. they have their favs and people that they are going to get rid of.....not calling no names but watch the company – more... you keep – less

it is as typical as any call center would be, low pay busy and you have to sit down and do nothing all day

Call centers help enhances customer services skills, the way your voice projets, and it also helps with patience.

The job is a great place to work the co-workers were very friendly overall the job was very easy and simple.

Typical day at work you trying to up-sell to a customer and they end the call before you can finish but you learn that the same customers call back and you never know you may get a sell with them then. The management as constantly listening the coworkers are very presentable in the atmosphere and very well getting along. The hardest part of the job – more... not striving for excellence because if you don't strive for excellence you wont have money on your pay check. The enjoyable part was the pay and hours – less

its ok to work there. fun atmosphere, nice people, good management.

Great company to grow and learn about sales/ management. The job can be difficult due to the face pace work environment, however, once you master the speed everything else is a breeze.

Was not impressed with the working environment at IRT.no order no professionalism.it seemed learn as you go. did not really get to meet many people.

• Work within a team including the operations manager, departmental supervisors, analysts, trainers and quality assurance personnel to achieve divisional objectives
• Establish, model and uphold quality standards and best practices as it relates to the call experience provided to customers
• Define quality measuring procedures in partnership with departmental – more... leaders
• Formulate and implement a plan to target demonstrated deficits in performance, productivity and customer satisfaction at the agent and group levels by utilizing statistical data and key performance metrics
• Ensure that all customer service callbacks, adjustments and customer escalation calls are reviewed and resolved according to company protocol
• Attend and participate in client quality calibrations and conference calls
• Screen, interview, hire, and train call center talent
• Identify training opportunities, provide consistent and effective communication and follow through with agents as it relates to quality assurance and agent deliverables
• Perform call monitoring that provides actionable feedback to agents and trend analysis for management
• Develop ongoing training plans to improve agent performance standards
• Track the individual learning and development progress/proficiency of each agent
• Continually improve training to reduce the “time to proficiency” for new agents
• Conduct weekly team meetings
• Cultivate positive work environment and utilize motivational incentives and recognition programs that reward hard work and extraordinary achievement – less

A typical day at work for me is just as simple as 123 which is as long as I am showing great work ethics and being consistent then I am good to go. I learned to always, always get the job done and done right because you never know when you are being evaluated. The hardest part of a job for me not being able to help a customer or client if it is something – more... that we don't provide, I will feel really bad. But the best part is seeing a pleasant smile on their faces. – less

It was an ok company. Not much job security. Its based on the clients (subsidiary) needs.

This is a call center job. Job security was the most difficult thing to handle as well as the constant rising sell quotas. Pay and benefits were decent but could have been better.

it's a great place to work but, due to work slow down it's very hard to 40 hours a week on a regular basis

i need to work a full 40 hours or more to make ends meet.

I really learned a lot working at Technion. It was my favorit place to work. I liked the people and the customer's. We always had team meetings every morning to keep us up to date as to what the game plan was for the day. Technion was big on communication.

A typical work day is being greeted with smiles. A great environment to grow as a agent. Management is very fair and very understanding. Hardest part of the job is not being able to further assist customers if the issue can not be resolved by yourself. Most enjoyable part of the job is being able to resolve and satisfy the customer in a timely manner.