It's a small world after InterCall. The company provides audio, video, and Web conferencing services and software, as well as related products from Microsoft and Cisco. Its systems also enable conferencing via mobile devices such as Research In Motion's BlackBerry. The company offers conferencing equipment procurement services for products from Polycom and Westcon, among others. Its Web collaboration application, Unified Meeting, enables online training, promotional programs, presentations, and document sharing. InterCall markets to businesses and government agencies worldwide directly and through resellers and partners. The company is owned by outsourced communication services provider West Corporation.
InterCall also provides webcasting; virtual event design and hosting; and operator-assisted audio conferencing and Web event services; as well as alert and message distribution via voice, text message, email, social media, and fax. The company handled about 121 million conference calls in 2011, a 13% increase over 2010.
InterCall operates mainly in the US from four call centers and 26 sales offices; it also has offices and facilities Australia, Canada, China, France, Germany, Hong Kong, India, Japan, Latin America, New Zealand, Singapore, and the UK.
The company uses acquisitions to supplement its product development efforts and expand into new markets. In 2011 it bought Unisfair, a provider of virtual event and business collaboration, to expand its streaming services selection. Also that year it bought UK-based business telephone systems integrator Preferred One Stop Technologies (POSTcti), a specialist in the integration of legacy PBX phone systems with more modern Microsoft Office Communications Server and Lync Server technology. Enacted to bolster InterCall's ancillary service business, the deal complemented parent company West Corporation's 2010 purchase of SKT Business Communications Services, another communications systems integrator. – less