InterCall Employer Reviews

This was a very interesting position. I would be on the phone listening all day, but it was okay.

I grew a lot with this company. They provided management training classes and encouraged us all to further our education.

Handle general account management requests for top accounts. Admininstrative and reporting requests from 10 sales reps, 2 sales managers and 1 VP.
I've learned that being responsive, setting expectations and follow up make customers and co-workers happy.
The most difficult part of my job is ensuring all requests are completed within the same business – more... day.
Co-workers and team events are the best part of my job. – less

A typical day at work consists of talking to business men and women from all over the globe. You answer incoming lines, gather information from callers and place them into their desired teleconferences. You also oversee large teleconferences, read introduction scripts, bios, and disclaimers before the conferences begin. I learned a lot about how fortune – more... 500 companies conduct business, how teleconferencing works, about various office duties, and how to stay level headed in a high tension environment. – less

Not a bad job. Nothing really bad to say about this company. The hardest part was sitting for 12 hrs and the attendance policy that was not honored by the company. I learned a great deal about conferencing and customer service. I enjoyed hosting the conferences and having to use proper grammar. I had to multitask a great deal and perform each call resulting – more... in what the company refereed to as a "Perfect call". – less

Senior Account Specialist
- Manage relationship with fortune 500 companies to ensure all expectations are met.
- Initiate and execute all preparation and follow up with client meetings.
- Work closely with upper management and micro manage operators.
- Define appropriate plans to build on existing accounts, and potential new accounts
- Recognition for – more... Value Award 2008. – less

My job duties ranged from:

Account Manager
Account Specialist
Reservations
Telecommunication/Operations
Sales

Set up and run Teleconferences for exectutives from various companies. A typical day consists of 2 or 3, hour-long teleconferences. Time not spent running conferences is spent directing call center traffic.Management is helpful and generally understanding. The hardest part of the job is getting a disgruntled customer and not having sufficient knowledge – more... to help them. The best part of the job is executing a conference to perfection, particularly when under pressure. – less

It’s great to come to work and sit in a comfortable environment while I help customers.

Helping customers via phone with any issues they may be having

Most of my work days involved scheduling video conferences and public rooms for conferences.
I was on the telephone a great deal of the time and I enjoyed the interaction with the customers.
I worked along with 3 or 4 more customer service representative and we had a very relaxed and open working relationship.
The most enjoyable part of my job with – more... InterCall was the interaction I had with the customers and I felt I was contributing to the success of a lot of various businesses through our conferencing services. – less

It varied each day
I performed different duties each day
Different management every few mths

good telecom company but boring work as an intern. They often ran out of things for me to complete and did not know how to handle a intern

this was a great place to work but...the company went belly-up

This is a great company to work for. Everyone is like family.

Work with operator schedules and assign calls. I have been with the company for 6 years and it is a good job to have.

Great Organization
Learned to multi-task
Co-workers are great to work with
There was never a hard part to this job
Enjoyed the overtime that was offered many times

I loved this job. I Learned alot about computers, and technology.

Great atmosphere with a management team taht ensures you suceed.

A normal day for me includes creating and updating custom reports and other support for the center where needed. Always available and willing to help when and where necessary. This position has given me he opportunity to expand my reporting and analysis skills. My management and co-workers are generally a pleasure to work with. I enjoy the constant – more... change and fast pace this job brings to me. – less