Pros: uniforms, all food and beverages free, employee rates for hotels, great benefits
Cons: cost of commute and parking vs take home pay
The Reservations Department is a very busy department within the hotel. We receive many phone calls and reservation request from travel agents, FIT's and OTA's in our daily "inbox."
I have learned a lot about the functions of a hotel during the past year. It is similar to the hospital in many ways, yet very different.
The management is great and always open for suggestions. They do a good job of balancing work and family life.
Communication between the Front Office and Reservations could be improved. Upper management is very good but immediate supervisors are very inexperienced, which can be frustrating.
The hardest part of the job is lack of team work and support from supervisors. One Coordinator left in October for this reason and will not be replaced, which puts a very large work load on remaining two coordinators.
Working with the other coordinator, the executive assistant and the Sales Department is the most enjoyable part of the job.