InterContinental Hotels Group

InterContinental Hotels Group Employee Reviews

Found 436 reviews matching the search
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IHG Empowers Success
Director of Sales (Current Employee) –  Garden Grove, CASeptember 16, 2016
My experience with InterContinental Hotels Group has been very positive. The company rewards success with bonuses that are uncapped. My particular position has a cap for salary growth, but there is unlimited potential with bonuses based on meeting and exceeding reasonable goals. Employees are expected to perform the jobs they were hired for without micromanaging. People rarely leave IHG, which in certain regions causes limited growth potential in some departments without relocation. I recommend the company to anyone who is a valuable employee.
Pros
Hotel employee discounts, unlimited bonus potential, good healthcare options.
Cons
I can't think of any unless you are not a self-starter.
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It was a fun place at times and very serious about customer service.
Reservation Specialist (Former Employee) –  N Charleston, SCSeptember 20, 2016
An Excellent place to work. Very diversified. No two days were alike. Being a reservation specialist for the entire Midwest and during high volume times we received worldwide calls.

Co-workers were always there to assist with questions. Training for all avenues of customer service was also available.
Pros
Being able to choose our shfts based on performance.
Cons
The noise level in the heart of day was extreem
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Great place for Hotel reservation systems technologies
Team Lead/Senior Developer (Former Employee) –  Dunwoody, GAAugust 23, 2016
One of the stable and dependable large scale Hotel room reservation system consisting of CRM (Rewards), Booking and Data-ware house.

Excellent use of Spring, Hibernate, Oracle DB on Linux platforms to deliver 24x7 service to hundreds of thousands daily online visitors.

Best marketing technologies using IBM
Pros
Very good and stable Hotel reservation systems for large guests
Cons
Need more customized software to handle vertical markets
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Fun place to work with many opportunities available
Guest Relations & MACRO reservation agent (Former Employee) –  Salt Lake City, UTAugust 12, 2016
They were usually easy to work with if you had a family function or doctor appointment to attend. There were many different positions available for one to try. Benefits were high out of pocket and pay was not so great, however, that was several years ago & things may have improved since then. Management was easy to talk with & to get along with & never acted as though they were better than anyone.
Pros
Management & opportunities
Cons
Pay & benefits
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Managment is awful, Gossip town!!
Housekeeping Aide (Current Employee) –  Augusta, GAAugust 18, 2016
Management does no work at all, they can never handle a situation. They promote who they like not who deserves it. If you dont kiss the managers behind you will likely be at a stand still in the same position. Pay an benefits is ok. This is gossip town. Old ladies who gossip an bully the new eployees. Hard labor work, clean sometimes 3 buildings.
Pros
Discount rooms if not blocked out dates
Cons
Management is awful
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Structured and Great Benefits
Reservation Sales Specialist (Current Employee) –  Charleston, SCAugust 9, 2016
IHG is a professional driven company that was interesting to work for. Expectations Required do not meet salary provided.

Staying updated with all IHG Brands across the world
Not much flexibility in schedule of hours
Great Benefits offered - Vacation /Personal Time / 401K / Life and Health Insurance - Employee Contribution going up :-(

Employee Events - Interesting and Fun
Pros
Co- workers
Cons
Salary
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fun place to work
Server room service (Former Employee) –  Boston, MAJuly 22, 2016
Intercontinental its a great place to work diversity,
Also an Local 26 Union .
Peoples are great .
Its a plus to work in a luxury place like this.
Very glamorous .
Intercontinental.hotel its the center of all in Boston .
Best rum bar in Boston the French cuisine it a plus
The Sunday brunch its a must .
The banquet service area the most,Glamours i ever see in Boston.
Pros
free lunches hotels discount
Cons
parking and transportation
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Very Busy in Daytime
Maintenance (Former Employee) –  Boston, MAAugust 18, 2016
4 Star Hotel with Banquet and weddings. Always mostly
busy and typical guest call should be resolved within 8 minute
time. Highly organized tool bag on wheels and someone with speed.
Parking is about $20 for employees that work here, but North station
is very close. Co- Workers are mostly really good to each other and like any place there a few bad apples , training and orientation on paper looks good, but fellow employees don't like to go over and beyond to train and hold your hand. So be leaning and making mistakes is common which usually effects guests. I rate team cooperation and training low .
Most of departments are non union except stewarding. Company would be great with all union and benefits would be excellent.
Pros
Free Cafe Food and tools for job
Cons
stress and micro management constant headache from director
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N/a
Front Office/Instant Service /Operator (Current Employee) –  Los Angeles, CAJune 20, 2016
I prefer to speak in person in regards to this.

A typical day at work consists of answering guest billing inquiries, answering phone calls, delegating guest request to proper departments, dealing with credit card authorizations, and guest final folio upon check out from hotel.
Pros
Close to home, great benefits, decent pay, free lunch
Cons
short breaks, no consistant secdules, working closing shifts every weekend, micro-management, not enough work challenges, no cross training, no new learning experiance, no growth
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Great place to work
Global Corporate Recruiter (Contractor) (Current Employee) –  Atlanta, GAJuly 18, 2016
I am enjoying my time at IHG. Managers, co-workers, Technical Support, and HR department are all great to work with. The company invest a lot of time in gathering information on how employees fill about the company, managers, and their jobs. Lots of activities around building team collaboration and commitment to work life balance.
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A day at Intercontinental Hotels Group
Manager finance and business support (Current Employee) –  Atlanta, GAJune 6, 2016
My typical day at Intercontinental Hotels Group will consist of reviewing financials, preparing forecast or budget data points, working with the AP team currently that team reports to me. We will have several weekly meetings with business partners. There are always projects long term and short term we all wok on some on an individual bases others in collaboration with coworkers and business partners from across the organization.
Pros
Flexible hours and ability to work remote
Cons
traffic
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Commission - where are you?
Call Center Representative (Current Employee) –  North Charleston, SCMay 27, 2016
This is a call center position booking reservations for people who are either too old/stupid to book online, or are traveling and don't have access to a computer. Therefore calls range from emailing confirmations to AOL accounts to talking to reasonably intelligent business travelers who you can barely hear. The "salary" is $11/hour just and the commission is 0.14% on all booked sales. So if you book $10,000 in sales for any given day, your take from that is $14.

As well, compliance is monitored daily by managers who have a minimal grasp of the English language. Employees are treated like children. Non-professional atmosphere with drug use, drinking on the job, and tons of ghetto sweat.
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Casino entertainment
Casino Cage Cashier (Former Employee) –  San Juan, PRJune 21, 2016
My job at the Casino was very nice, fun and entertaining. Assist different people from all kinds of age group with exchanging tockens for money. Co-workers where nice and helpful. The hardest part of the job was the night shift from 8pm to 4am and being a full time student, but wasn't impossible.
Pros
Keeping people smiling and happy while exchanging thier tockens.
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N/a
Front Desk Agent (Current Employee) –  Tampa, FLMay 26, 2016
Assisted guests with common services and answered any general questions
Ensured that all wake-up calls were handled on time and appropriately
Posted charges of room, food and beverage, phone, compute guest bills using online system
Represented the Hotel regarding guest complaints and situations that require instant action
Collected payment following all cash handling rules
Arranged Housekeeping Reports
Ensured the desk is always attend
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It was not a good place to work
Housekeeper (Former Employee) –  280 BirminghamJune 16, 2016
Their work is very demanding. They require you to work six days out the week. Housekeepers complain about working on weekends. They are big in showing favoritism. Allowing others (one who been there longer) to get away with everything. You get no advancement or raise. They care more for the hotel than their employees
Pros
Get holidays off. Christmas and Thanskgiving
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It's a okay place to work
Reservation Specialist (Current Employee) –  Charleston, SCJuly 17, 2016
You come to work the time you are schedule and log right into the phones and starting helping guest make hotel reservations. I learned a lot about the hospitality industry and the employees are great sometimes the management isn't as understanding that life happens and really could care less about the employees.
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great workplace
Executive Assistant (Former Employee) –  French Polynesia TahitiJune 1, 2016
The staff of the hotel were very nice.
It was the first job where I learned English which was one of the big experience of my life.

I was working with the Director of the hotel where I have to take care of the customers ( tourists) who came to the hotel and I have to directing employees, guest and general public to the right staff member.

Great experiences.
Pros
Free lunches
Cons
Short break ( 30 minutes)
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Productive and fun environment
Front desk/ Breakfast hostess (Former Employee) –  Fort Wainwright, AKJune 30, 2016
I loved the girls that I worked with. Working front desk was always enjoyable. Customers were usually easily pleased and the head manager was a wonderful lady. Once you learned the job, it became routine for the most part.
Pros
Free coffee and great co-workers
Cons
Management at the time needed some work but is amazing now.
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Competitive and Fun Place to work
Case Manager, Customer Retention (Current Employee) –  N Charleston, SCMay 23, 2016
The upper management of the company is always looking for ways to make each day better and the job easier. A typical day at wok may include 50+ calls and 50+ case documentation but there is also catering, friends and games.
Pros
Great Culture, Great People, Great Benefits
Cons
Lack of advancement, No flexibility with the schdule
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Fun place with a PAC man machine
Reservations Specialist (Current Employee) –  Charleston, SCJuly 31, 2016
Very nice place to work for. Just really ready grow in a company setting. Need more challenging job with better pay. Making reservations is a great job to have if your looking for a job that you can sit for 8 hours a day.
Pros
Family fun days
Cons
Back to back calls all the time.
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Overall rating

4.1
Based on 825 reviews
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Ratings by category

Work/Life Balance
3.8
Compensation/Benefits
3.8
Job Security/Advancement
3.7
Management
3.7
Culture
4.0

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