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InterContinental Hotels Group
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390 reviews

InterContinental Hotels Group United States Employee Reviews

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  • Job Work/Life Balance
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Good company to work for
Sr. Financial Analyst / Sr. Accountant (Former Employee), Atlanta, GAApril 12, 2015
Good company to work for and good culture and ok benefits hires a lot from outside company and good coworkers and lots of fun
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Company overall is good but Cleveland hotels are not
Manager (Former Employee), ClevelandApril 8, 2015
Pros: Line level staff is great. Nice discourts
Cons: Long hours, terrible management, no accountability, no communication between departments
The Cleveland InterContinentals are in dire need of real management. There are 2 hotels and both Directors of Front Office don't know what they are doing because they have no experience, they were hired based on who they know. The hotel manager doesn't care because he is only looking for the next stepping stone on his path to becoming a GM. The GM is amazing though. Exactly the kind of GM you would want him to be. Too bad he doesn't realize that the very team that should be building his home hotel (he is a Regional Director of Operations) up, are the very ones breaking it down. It's really shocking how a bad upper management team can destroy a great hotel. Director of Front Office gets away with discrimination and harrassment because HR doesn't want to deal with it. If you're salaried expect to work 6 days a week, 12 hour shifts. You have a family? Who cares? The hotel is more important. 9 MANAGERS from the front office have left in the last 2 years and 2 more are about to quit. Not a good statistic.
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Friendly people and nice tech
iOS/Android Developer (Former Employee), Dunwoody, GAMarch 31, 2015
They had a great staff of business people constantly coming up with ideas and innovating but unfortunately budget cuts and job trends were dictated by people that did not know much about technology.
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A friendly place to work.
Chef de Partie-Garde Manger Dept (Former Employee), Chicago, ILMarch 19, 2015
This company has some of the most dedicated employees here. Some of them have been there for nearly 20 years! They can make anything happened. This was a place where I learned about banquet cooking and services. It was definitely a good experience.
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Solid Company
Project Manager, Worldwide Sales (Current Employee), Atlanta GAMarch 18, 2015
Solid company, one of the top Atlanta companies to work for.
Great people to work with, great place to work. Each day you can learn something new.
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Understated luxury hospitality with great career oportunities
Restaurants and Bars Manager (Former Employee), Boston, MAMarch 16, 2015
Pros: hotel employee rates
Cons: work/life balance
IHG is a company that offers a great learning environment and career growth. Offers competitive salaries and benefits. InterContinental Boston is a busy hotel, occupancy ranges withing the 75% range on average. The Food and Beverage outlets are busy and there is never a dull moment. Staff can be challenging to manage but with the right focus it is a great team to lead.
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great working experience, friendly environment
Analyst, Revenue Management Statistical (Current Employee), Atlanta, GAFebruary 23, 2015
great working experience, friendly environment!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Call Center
Hotel Reservationist (Former Employee), Charleston, SCFebruary 17, 2015
Its a very quiet place, its not a fun to run around. A very even setting. It has great benefit though, The vacations are wonderful. Its a very people to people job. Spend allot of time on the phone, ususally 8-10 hours.
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Good company
Senior Analyst, Performance Marketing Analytics (Former Employee), Atlanta, GAFebruary 16, 2015
Profitable company, outside my industry of expertise, but it was a great learning experience. The people I worked with were great.
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The hotel is a beautiful and fun place to work
Reservations Coordinator (Current Employee), Boston, MAFebruary 9, 2015
Pros: uniforms, all food and beverages free, employee rates for hotels, great benefits
Cons: cost of commute and parking vs take home pay
The Reservations Department is a very busy department within the hotel. We receive many phone calls and reservation request from travel agents, FIT's and OTA's in our daily "inbox."

I have learned a lot about the functions of a hotel during the past year. It is similar to the hospital in many ways, yet very different.

The management is great and always open for suggestions. They do a good job of balancing work and family life.

Communication between the Front Office and Reservations could be improved. Upper management is very good but immediate supervisors are very inexperienced, which can be frustrating.

The hardest part of the job is lack of team work and support from supervisors. One Coordinator left in October for this reason and will not be replaced, which puts a very large work load on remaining two coordinators.

Working with the other coordinator, the executive assistant and the Sales Department is the most enjoyable part of the job.
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Fun work place.
Room Attendant (Former Employee), San Francisco, CAFebruary 5, 2015
Pros: free lunches, good benefits
Cons: short breaks
Its a good company to work with,great people,and good management eventhough there are times that we are so busy and we only take short breaks.
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Nice place to work. Friendly staff
DIRCETOR OF LOSS PREVENTION (Former Employee), Dallas, TXFebruary 5, 2015
Pros: nice staff.
Cons: long drive
• Recommend and/or initiate salary, disciplinary or other staffing-HR related actions
• Determine Security and Safety requirements necessary to ensure hotel property, employees and guest are protected against theft, crime and threats
• Performed duties as “Manager on Duty”
• Arrange and provide special security services for special events and executives
• Conducted Interviews and Investigations, submitted cases to local Law Enforcement
• Conducted Security and Safety (OSHA) Audits
• Manage Hotel Safety Programs as well as Monthly Safety Meetings
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Typical day atwork
Houseman / Housekeeping Supervisor (Former Employee), Boston, MAFebruary 5, 2015
customer service awesome, great people. Rooms and Bathrooms cleanliness was at the top. First in the morning we do stand up and the ladies go on the floor.
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Great Start to working in the hospitality industry
Catering Sales Manager (Former Employee), San Francisco, CAFebruary 2, 2015
InterContinental Hotels Group is a great company (both management and Owned Hotels) to work for. You get food every day from the chefs prepared for you while you work. You focus on selling the benefits of the views of working on nob hill and in the beautiful city of san francisco. Teamwork is a must between the different departments.
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a great place work, good benefit
Room Attendant (Former Employee), Chicago, ILJanuary 24, 2015
Pros: good benefits
Cons: not enough breaks
this company basic your work on guests complaint even they are not true. they said the guest is always right I don't think so especially when you are in a high rating Hotel. Some guest complaint to get something free and most of time they do.
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Great company and good opportunities for advancement.
Food and Beverage Manager (Former Employee), Miami, FLJanuary 4, 2015
InterContinental Hotels is a great company to work with. They have several areas to excel in and multiple chances to advance. With thousands of locations around the world you possibilities are endless.
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Great place to meet people from all over the world
Guest Relations (Former Employee), Houston, TXDecember 28, 2014
Pros: culture
Cons: management
Worked with and met people from all walks of life and different parts of the world. Every day was interesting. Great culture. Lasting friendships.
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Latoya
CALL AGENT (Current Employee), NORTH CHARLESTON SCDecember 20, 2014
I am a team work oriented person. This company was well organized and very wonderful.
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My IHG Summary
Sales Associate (Former Employee), Salt Lake City, UTDecember 17, 2014
Pros: great people to work with
Cons: structure
It was Great Working There. great people to work with. great lunch room.
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Managers were awesome
Concierge (Former Employee), Philadelphia, PADecember 8, 2014
Very fun place to work. The benefits and discounts were great. Great opportunity for advancement.

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About InterContinental Hotels Group

We are one of the world’s leading hotel companies. Present in nearly 100 countries, we have 161 million guests staying in – Read more

InterContinental Hotels Group Salaries

Guest Relations
$12.00 per hour
$25,000 per year
Sales Manager
$50,000 per year
Front Desk Clerk
$11.03 per hour
Housekeeper
$8.35 per hour

InterContinental Hotels Group Photos

Global Headquarters
À la reception...
making same food