Customer Service Representative (Former Employee) – Johnstown, PA – March 10, 2017
I loved working here. The supervisors were very helpful and knowledgeable. They taught you how to provide excellent customer service. They worked with employees and made sure they supported employees. I would take incoming calls for a bank and provide customer service.
Technical Support Representative (Former Employee) – Remote – March 8, 2017
I learned a lot working for this company. I got my Net+ certification and I learned a lot more Technical Networking and router work. It was a great place to work and the work culture was great and my peers were very intelligent.
Operations (Current Employee) – Mountain View, CA – September 13, 2016
Co-workers are great. Typical workday is mundane and repetitive. No tuition reimbursement. No outside training. On the positive side they do have a nice gym and cafeteria. Some groups are allowed to work from home.
TIER 3 SUPPORT ENGINEER (Former Employee) – Tampa, FL – May 6, 2016
The environment at Intermedia was always inspiring and the people were happy and great to work with. I think this was because the management style was fantastic; they were leaders and knew how to lead people. I enjoyed my work and the industry.
Sales (Current Employee) – New York, NY – December 26, 2015
The people are fantastic! They pay is great but mobility is very limited. Management has a hard time keeping good people and helping them move up through the ranks. Talent is constantly leaving for larger companies.
Customer Service Supervisor (Former Employee) – Louisville, KY – October 17, 2015
An exciting place to work, friendly staff and co-workers. The management and office staff were very supportive and maintained an open line of communication with employees and customers. Supervisors’ encouraged friendly competition games to help agents stay focused in order to meet and/or exceed their goals.
Always put the customer first and don't take it personal