Tax Analyst (Former Employee) – Portland, OR – March 19, 2018
workplace structure is poor, lack of interest in employees. IRS works with a very antiquated system that is a challenge. Customers are not the focus of this organization trying to turn all users to the internet instead of working with people.
workplace structure, lack of interest in employees
Tax Examiner (Current Employee) – Ogden, UT – March 16, 2018
ThIs is a great place to work for benefits and security but no accountability for undisciplined employees. Good place to learn a variety of skills. The hardest part is adapting to the manuals that contain the rules and regulations if the tax laws and codes.
The IRS offers ample opportunity and training for any employee that wants to make it a career. There are courses on the IRS web that one can utilize to enhance their skills and make it possible to move to higher paying positions. IRS offers discounts on college courses to enable employees to acquire a higher education.
Supervisory Customer Service Rep (Former Employee) – Nashville, TN – March 13, 2018
The IRS is a unique career for someone who wants to work in the government. You generally start at an entry level position with opportunity for advancement. If you are determined and dedicated to it you could have a great career with great pay and benefits.
Volunteer Tax Assistance Program (Former Employee) – Uvalde, TX – March 11, 2018
Providing tax services for low income customers. Cross culture circumstances at the Tex Mex border. Management was supportive. Culture was great. Hardest part of the job was use of a translator. Everything was interesting and inspiring.
Bilingual Tax Examiner (Former Employee) – Fresno, CA – March 10, 2018
I felt complete when I was employed there. I wish I could go back. Some day I will return. Staff was supportive. The clinic there was fantastic when I was pregnant I loved my half hr nap. Just some thing the IRS help with.
Contact Representative (Former Employee) – Kansas City, MO – March 9, 2018
One of my duties was answering inbound telephone calls and resolving customers' concerns. Another duty was processing specialized paper cases. My specialty was processing carry back claims. On occasions, I acted as Work Leader and Manager.
Free parking, free exercise room and cafeteria
Telework was unavailable at the time of my employment.
Volunteer Income Tax Preparer (Current Employee) – Springfield, MA – March 8, 2018
At the VITA site in Springfield, MA I have had nothing but enjoyable time spent volunteering there. The clients have been amazing and the other volunteers, especially those who have been there for some time, are extremely helpful for solving any questions that come up throughout the day.
ACS and Revenue Officer Aide (Former Employee) – Houston, TX – March 7, 2018
one thing I learned never take your work home with you. At first, I would go home with a headache. I then learn that it was all in a day's work. Everyone who cursed you, was not mad at you. They were mad at themselves. I learned how to be patient, show empathy and concern for others. The job was a learning tool in more ways than one.
Management had little regard for employees and took no responsibility for their actions. Whenever problems were identified the employees were always to blame even if they were acting as directed by management. Employees had an impossible workload and the response for more help was to do more with less.