IRS is a learning company as long as you are willing to have patience and understanding with Management.
Computer Assistant (Current Employee) – Kansas City, MO – July 6, 2016
If you are willing to be patient with Management needs and watch for the career openings, a person can apply for permanent position with the IRS. The hardest part of a position here is that some people do not have the same work ethic as others. It is just very frustrating to watch some people disrespect the Management authorities, even if they are in the wrong.
Advancement with experience and knowledge, if available.
If you allow it, upper Management involves you in special projects, with no additional recognition for your ability to go above and beyond your level of expertise..
Data Transcriber (Former Employee) – Kansas City, MO – June 30, 2016
A really good place to work people are very friendly good training to help do the job excellent hours supervisor were very helpful to help you seek employment with in the company always telling us to check the web site
Information Technology Specialist (Current Employee) – Austin, TX – June 29, 2016
The most enjoyable part of my job is assisting and resolve my customer's issues. A typical day involves answering inbound calls regarding computer issues from locked accounts to creating nationwide high priority tickets. As a information technology specialist, I act as a system administrator, make needed modification in our active directory regarding users or their access to isolated application domains.
Customer Service Representative (CSR) (Current Employee) – Holtsville, NY 11742 – June 26, 2016
Although the job of a CSR is good and the benefits are great, The strive for customer satisfaction is not a quick change and the procedures to do our job changes every day if not at least 5 or 6 times a month. High structured environment and training was okay, it's wasn't what was really needed though. no hands on learning until you're thrown onto the floor. Also the customers that call can be very abusive and it can be very stressful. other than that it's really not bad at all, you can be yourself, no dress code for call centers and you receive a lot of help if needed.
Good pay, benefits, hours, but corrupt, hypocritical manangement
Correspondence Examination Technician (Former Employee) – Fresno, CA – June 25, 2016
IRS mgt. directs employees to lie on their time sheets so mgt. can distort performance results to obtain better personal evaluations and possibly upper mgt. received bonuses.
Mgt. lies then covers each other's backs.
Different standards of conduct for mgt. versus subordinates when mgt., as enforcers of the rules/regulations, should be held to a higher standard.
Nit-picky of irrelevant/minor matters.
Heavy handed with employees if they don't like what you're saying like commenting on unpaid furlough days while 16,000 Obamacare agents were being hired. They preach ethics in the Ethics Briefing that's required annually, but putting it in practice is completely different. Halff or more of the IRS employees smoke marijuana because there's no drug testing after being hired.
It can be very stressful due to management.The job itself is not stressful.
Management and Program Assistant (Current Employee) – Memphis, TN 38118 – June 24, 2016
I am an inbound customer service representative. I enjoy helping the customers that call. I type mostly as the customer is speaking. I probe the customer to get a better understanding of their issue to determine the appropriate way to resolve or elevate their issue(s).
TAX EXAMINER (Former Employee) – Philadelphia, PA – June 23, 2016
Nice place to work. Co-workers were good people. Learned how the Internal Revenue Service operated. The hardest part of the job was tracking down those individuals who owed the IRS and didn't want to pay.
Mailroom Clerk (Former Employee) – Atlanta, GA – June 23, 2016
A typical day was it was a very fast past . Always be a team player. Management wAS fair. Great group to work with. I learned working at this company I learned a lot of skills. the manager I worked with was Wonderful. My co-workers were great peopl to work with. The most enjoyale part of the job was STAFF.
Motivating, constantly learning, and interacting with different individuals every time.
Lead Supervisor (Former Employee) – San Fernando Valley, Northridge, Canoga Park, CA – June 19, 2016
I performed tax services for Volunteer Income Tax Assistance (VITA), which offers free tax preparation for individuals and families who make an annual income under $54,000. I volunteered to be a Lead Supervisor for VITA at the San Fernando Library. VITA consisted of about 17 Lead Supervisors that helped out tax preparers, taxpayers, and supervisors. My position as a Lead Supervisor to oversee tax preparers and review tax returns officially began January 23 through April 9, 2016. My unofficial position as a Lead Supervisor began in September of 2015, where I performed in class presentations to student and to EOP programs. A few challenges I faced was the complexity of the tax preparation. Sometimes I did not know how to approach the tax return, but the great thing about VITA is that they provide you with all the resources to help one find the answer and more. The internet was a great source of information, the supervisors and other leads were only a call away, and they had experienced supervisors jump to different sites who needed help. I have gained the skills of adapting to work with different people and personalities and the knowledge of individual tax returns. I find these factors are key components to the work place and the everyday life. Everyday we encounter different people with different personalities and having the ability to find away that will make a positive outcome creates a positive lifestyle, unexpected friendships, and improved networking techniques.
professional shirts, great management, and appreciation