Pros: we had a very flexible work schedule. we worked hard to meet deadlines, but during down times we were allowed to schedule time off.
Cons: the highly sensitive nature of the cases being audited, constant vigilance in securing files and records, required to change passwords on a monthly basis, too many password-protected files, i had difficulty with constantly creating and remembering complicated passwords.
I enjoyed the camaraderie and cooperation that existed among my coworkers not only in my own group, but throughout the entire San Jose field Office. People who worked there were always willing to assist each other when dealing with both the technical and public relations aspects of their jobs. I learned a great deal about safeguarding the confidentiality – more... of files and records of the public that were entrusted to my safekeeping and how important it is to protect the social security numbers of all people being audited. Management always provided guidance as needed and encouraged their staff to live up to their highest potential. The most difficult part of the job for me - but also the most challenging - was coordinating, compiling and inputting data provided by the Revenue Agents relating to open cases being audited, in a timely manner in order to meet deadlines for reports required by the Regional and National Offices.
The most enjoyable part of the job was the interaction between coworkers and the general public. I enjoyed assisting the public and helping them with their problems whenever I could. – less