The position of systems analyst is defined by the ability to work with existing hardware and software within the operation to extend and expand its inherent capabilities for the betterment of the operation. This same knowledge can be used in process development, process improvement and future planning and deployment of new systems.
Overlap with the IT Technician Level I includes daily troubleshooting and end-user support as well as cross-functional training to help insure that knowledge of systems and processes is shared with all entities in the IT department. Project-level interactions, especially for larger enterprise-wide projects, should be planned so that completion dates can be met and knowledge of new or changed procedures are deeper than just reading a procedure.
Duties include researching cost and feasibility of new systems as well as working with hardware and software vendors to insure that systems are kept up to date and any new patches or software updates that are installed met requirements and do not cause unplanned loss of functionality or system down time.
The system analyst position is part of the 24 / 7 IT support structure. Regular responsibilities will include night and weekend work to minimize system down time and negative impact on end-users. The systems analyst is also part of the rotation of an on call pager/cell phone for after-hours support coverage.
General Responsibilities are as follows but does not necessarily mean a candidate must know all of these in order to qualify.
Familiarity with all computer systems and process
Macola Progression SQL
Proprietary Backup Solutions
Server Operating Systems
Windows Server 2003
Windows Server 2008
1Server-based Enterprise Applications
Microsoft Exchange 2010 Standard
Microsoft SQL Server 2003
Microsoft SQL Server 2010
Desktop Operating Systems
Familiarity With Network Systems, Topology and Troubleshooting
WAN Equipment and Technology
LAN Equipment and Technology
Wireless Equipment and Technology
Familiarity With Telecommunications Systems and Technology
Cellular and Cell-based Wireless Data
amiliarity with Computer Hardware and Troubleshooting