International Medical Group Employee Reviews

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Great
Customer Care Representative (Former Employee) –  Indianapolis, INSeptember 9, 2017
Great place to work, good work/life balance, management is great to work for. A lot of room for advancement and company does great things for employees
Pros
Flexiblity
Cons
None
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great pay for a terrible job.
Customer Service Representative (Former Employee) –  Indianapolis, INJuly 12, 2017
This job was a killer. The management and people were all great to be honest. But the actual job of being on the phone with people who were having issues with their travel insurance? Super anxiety inducing and stressful. If you could handle VERY high stress, VERY fast paced work environment, then this would be a job for you.
Pros
supportive management and coworkers, pleasant building, good pay
Cons
high stress and fast pace.
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International Medical Group
Certified Case Manager I and II (Former Employee) –  Indianapolis, INJanuary 25, 2017
The hardest part of the job was the after hours on call work. In addition to the after hours responsibilities, the follow up for each of those cases had to be managed in additional to routine productivity expectations for ongoing week day responsibilities.
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Easygoing Friendly Workplace with good Management
Customer Service Representative (Current Employee) –  Indianapolis, INJanuary 20, 2017
Relaxed atmosphere. Very few quota requirements; only service goals. The supervisor cares for the workers' well being, as opposed to focusing on impossible quotas.
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Avoid at all costs
International Claims (Current Employee) –  Indianapolis, INJanuary 15, 2016
Management does much talking, little action. Middle managers exhibit difficult (and frequently unstable) personalities. Training program is substandard, expectations undefined, and software systems broken.
Pros
Some nice coworkers
Cons
Location, parking, office environment, pay, reporting structure
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Growing organization
Claim Examiner (Current Employee) –  Indianapolis, INNovember 19, 2015
Growing organization. Good place for an entry level position. Good location in the city for commuting to and from work. Has good benefits, paid time off and vacation time.
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Medical Concierge Representative
Medical Concierge (Former Employee) –  Indianapolis, INSeptember 15, 2015
Assist customers with accessing the full benefit from their health plan. Perform cost comparisons for all procedures. Set up authorizations through Dynamo for surgical procedures. Contact physician offices for medical records and start precertification for the insured. Verify networks status and benefits through third party payers. Utilized outlook, excel, and Microsoft word. Review daily report for requested services for insureds.
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Glass Ceiling's with Tyrannical and Insecure Management
Claims (Former Employee) –  IndianapolisJuly 6, 2015
There are slave plantations and then there is the IMG Claims Department. Worst leadership experience in life. VP of claims always claimed she "knew black people", primarily because she dated one. When he ticked her off, the sista's in the department had to watch out... She would use fear and threat of termination as a method of silencing the employees. No chance for advancement UNLESS you have blond hair and blue eyes. Typical day was come in and put your head down. Don't spend too much time getting coffee or going to the bathroom. Very oppressive environment and not for those who are educated and like to think.
Pros
Used to give great Christmas bonuses
Cons
Personal feelings into their style of management, No job security!!!
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too much cattyness an not good managment
Customer Service Representative (Former Employee) –  Indianapolis, INDecember 6, 2013
this job do your work an don't make friends
management needs new training when dealing with staff
Pros
nice environment
Cons
n/a
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good benefits
International Claims Analyst (Former Employee) –  Indianapolis, INOctober 31, 2012
Good Benefits and fun employee perks such as company picnic at Kings Island
Pros
free parking
Cons
inconvenient location
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Claims processor
Claims Analyst (Former Employee) –  Indianapolis, INOctober 22, 2012
A typical day would start out retrieving claims for the week. This could sometimes be 300-500 depending on backlog. My day would be spent processing claims, reading medical records and requesting additional information from providers. This was a strict department to work in. We had deadlines to meet and the managers made sure everyone was staying on task. The hardest part of the job was meeting the strict deadlines. The most enjoyable part of the day was achieving my weekly goals.
Pros
flexible schedule
Cons
strict micro management. bathroom breaks were timed as well 15min breaks.
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International Claims Department: Very strict, intimidating
Team Leader (Former Employee) –  Indianapolis, INJuly 22, 2012
The overall company itself is a very nice place of employment. Although the International Claims & Customer Service Departments are managed with a negative, tyranny, intimidating, very strict & confined work environment. Upon initial hire and well liked by the management team, they are very encouraging and helpful in your training and over all success. including taking into account the huge learning curve of the international based administration and computer systems and programs. Unfortunately, once the employees voice any opinion of their own that the management staff and vice president of the departments does not agree with personally and/or professionally, that employee is outcast, not helped as much as other employees and pretty much left to become unsuccessful and/or set up to be terminated for reasons that they (the claims & customer service management team) would disquise under other reasons.
Pros
good compensation & health benefits, friendly, personable team members
Cons
unorganized management, not personable, not helpful, controlling, hostile work environment, lack of communication, unprofessional, hr not helpful in handling employee concerns with management
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I really enjoyed this job
Operations Coordinator (Former Employee) –  Indianapolis, INMay 29, 2012
This is a rewarding job. Helping people. I was really inmature when I quit this job and really wish I had not have.
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Overall rating

3.1
Based on 15 reviews
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Ratings by category

Work/Life Balance
3.2
Compensation/Benefits
3.4
Job Security/Advancement
2.6
Management
2.7
Culture
3.1

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