Not sharing (Former Employee) – Not sharing – February 17, 2014
•a typical day at work - very much a WHITE MALE CLUB. Despite their connection to NASCAR, diversity is not appreciated in the corporate offices nor at their business units. Sales, Operational, business unit leadership, with the VERY rare exception have no respect for the average fan or corporate client alike.
•what you learned - this is truly a sink or swim enviroment. No onboarding for new managers. ISC / NASCAR leadership still believe the average fan will pony up thousands of dollars for less than entertaining product. High concession prices and bad concession service + low quality and outdated retail merchandise + overpriced and underserviced corporate hospitality = a dying sport. Every business unit is filled with lifers or new people who have no understanding of a world outside of NASCAR.
•management -Every business unit is filled with management lifers or new people who have no understanding of a world outside of NASCAR. Yet they wonder why their corporate "partners" are fleeing in droves.
•your co-workers - myopic
•the hardest part of the job - the travel and constant feeling of being in a hostile work enviroment
•the most enjoyable part of the job - interacting with fans, payday
great pay, great interaction with the fans, frontline employees are fantastic
poor work life balance, poor communication between business units, myopic leadership, facilities are extremely outdated
IT Service Desk Technician L2 (Former Employee) – Daytona Beach, FL – February 14, 2013
IT Service Desk is expected to know more about Cisco network equipment and Ubiquiti wireless systems than most Service Desks do. This is not a problem if the employees are paid a comparable wage to the amount of knowledge they are expected to have. Too small of a Service Desk team to handle a company so large, this causes issues with delivery of quality customer service. Four actual technicians who are also the ones answering the phones/emails makes for a rough time. Management often takes the words of the end user and never discusses the issue with the Service Desk team, they instead are just overly critical of the team without hearing their side. Nearly fifty percent of the time, Service Desk team would need to sacrifice the hourly lunch break they are supposed to receive to handle the work load.
Sr. Systems Technician (Former Employee) – Daytona Beach, FL – May 6, 2013
As a system technician at ISC, we supported a variety of areas in the NASCAR industry. We did Help Desk PC support, remote and onsite. We provided network support for events by building up networks and setting up CISCO equipment. We maintained our workers Active Directory and Exchange accounts as well as some small Linux databases and applications. I learned a lot about networking and Windows Server administration. What I enjoyed was the work environment, all the new learning opportunities, and the team work we had while working there.
Call Center Representative (Former Employee) – Daytona Beach, FL – April 9, 2012
Consists of customer service, data entry sales & marketing for Nascar and all of its twelve locations all over the United States. Renewals for existing customers, upgrading from their current orders to package
Pricing and special offers for existing as well as new customers. Verification of sales by contacting customer and sending them information by mail or email.
Push ,push ,sell, sell.. . POOR pay/hour. Very! high sales goal ,so you don't make any money.Make you go home when they don't need you(who cares if you can't pay your bills!) and make you work 2-3 weeks w/out day off when they are desperate.
they count minutes when you in the bathroom /no joke!
Contact Center Supervisor (Former Employee) – Daytona Beach, FL – October 18, 2012
• Supervisor in charge of all ticket sales for ISC race tracks. In charge of all inbound and outbound call campaigns, chat and email programs, supplemental training, and HR Issues. • In charge of troubleshooting all computers and printers in call center.