Technical Support Specialist
International Tecnological University - San Jose, CA

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International Technological University (ITU) is a non-profit graduate university located in the heart of Silicon Valley. We were founded with the two-prong mission/vision of bridging cutting-edge theory with practical application and globalizing the best of American education. The past few years have been filled with significant growth and development in both programs and size. The university is now seeking applications for the Ruby on Rails Developer who will be joining our existing development team

Who will be joining our existing technical support team? The technical support specialist will work directly with the team lead to gain a strong knowledge on EMS (Education Management system) and help staff students and faculty

Skills & Requirements

  • Good to have knowledge on Ruby on Rails Application’s.
  • Good to have strong knowledge on MySQL to write quires if needed
  • Need to have 2+ years of experience on Software testing
  • Need to have 3+ years of experience on customer support (Phone/Email)
  • Experience with Microsoft Office Suite required
  • Demonstrates technical expertise is aware of product, software life cycle principles, and software testing method advances and shares expertise with others
  • Presents information in an articulate manner to ensure common understanding; presents perspective in a clear and logical manner
  • Demonstrates clarity, focus, and accuracy in oral and written communication using the English language
  • Differentiates root causes from symptoms, and collaborates with others to generate innovative and resourceful solutions
  • Positive attitude and willing to learn with a “can do” spirit
  • Enthusiastic, positive demeanor, and professional customer service skills
  • Ability to multi-task with a special attention to details
  • Quick and accurate typing skills
  • Strong commitment to reaching your goals consistently
  • Excellent phone communication skills
  • Dedicated and willing to work towards and advancement
  • Equally comfortable working as part of a team and independently
  • Strong understanding and knowledge of use of service request and bug tracking systems
  • Proven ability to manage technical issues and to prioritize workloads in a constantly changing work environment

Compensation: $45 - $55K, Holiday Pay, 3 weeks PTO, Birthday Bonus, Floating Holiday

International Technological University (ITU) is an equal opportunity employer. Applicants who further diversify our faculty and staff is warmly welcome.