Intersections Inc. Employee Reviews

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High turnover rate
Credit Educational Specialist (Former Employee) –  altavista, vaApril 13, 2014
The training program was poorly developed. The trainers were nice people but the time wasted watching power points that were not helpful was unnecessary. The pay is awful for the type of performance that is expected. You are thrown on to the phones with live customers without having a clue to what you're supposed to do. You are expected to be completely knowledgeable about credit reports, public records and assist customers with login problems for a $9.00 wage. Unless you live under 10 miles to the center it's not worth it. They require you to be there on time even in the freakish winter storms we experience in this area.
Pros
the health care/dental plans
Cons
training and pay
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very unprofessional place
csr (Former Employee) –  altavista vaMarch 31, 2013
the hours are terrible the pay is terrible no room for advancement , the best thing i've gained is experience in customer service and the friends ive met along the way, the hoops that you jump through for a measly 9 bucks an hour is insane you would think that were work for some top secret agency.
Pros
friendship benefits
Cons
pay hours
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Good job but, very political
Customer Service Representative (CSR) (Former Employee) –  Rio Rancho, NMJanuary 4, 2013
Liked working here and helping my customer's gained a lot of experience as a customer service representative but, it was very political and not a lot of opportunity to move ahead.
Pros
great benefits and pay
Cons
little room for advancement
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Solid, smart workplace.
IT Operations Intern (Former Employee) –  Chantilly, VASeptember 9, 2012
Very generous pay for my internship, intelligent and supportive management. Training somewhat lacking, but that's the only downside I experienced.
Pros
generous pay, smart management and coworkers
Cons
training somewhat lacking
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Overall rating

2.8
Based on 5 reviews
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