Intersections Inc. Employee Reviews

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Intersections
Accounting Intern (Current Employee) –  Chantilly, VAJanuary 5, 2017
Intersections is a great company. The management really tries to work with you to make sure you meet your needs and at the same time meet there needs. Environment is very laid back and when deadlines need to be met, they are met. Even when it is busy in the office there is a calm nature in the atmosphere. The work may not be for everyone but at least I had a pleasant time there.
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Very strict call center
Customer Care (Former Employee) –  Rio Rancho, NMJanuary 16, 2017
Nice people work there, but you are expected to sound like a robot. Reading scripts verbatim, even if you sound like an idiot. Your calls are screened, scored and followed. If you use one wrong word, you get a zero. You must keep an average score and that is sometimes up to your supervisor as to whether you made a mistake or not. VERY strict time constraints. You earn a decent amount of time off per pay period, but they cheat you out of it if you are not there for 6 months.
Pros
occasional free lunches
Cons
Scripts, scoring
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Good people.
Credit Education Specialist (Former Employee) –  Rio Rancho, NMOctober 10, 2016
It's hard when everything is constantly changing. One company kept changing how we did things very frustating and confusing. But pay is good and benefits were good too.
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Government work
Administrative Assistant (Former Employee) –  Santa Fe, NMAugust 22, 2016
If you ever wanted to know how to protest your property taxes this would be the place to start that process. When you receive your valuation you have a small window of opportunity to lodge your concern but a hearing date will be set for you at a later date. Do your homework.
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very unprofessional place
csr (Former Employee) –  altavista vaMarch 31, 2013
the hours are terrible the pay is terrible no room for advancement , the best thing i've gained is experience in customer service and the friends ive met along the way, the hoops that you jump through for a measly 9 bucks an hour is insane you would think that were work for some top secret agency.
Pros
friendship benefits
Cons
pay hours
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Good job but, very political
Customer Service Representative (CSR) (Former Employee) –  Rio Rancho, NMJanuary 4, 2013
Liked working here and helping my customer's gained a lot of experience as a customer service representative but, it was very political and not a lot of opportunity to move ahead.
Pros
great benefits and pay
Cons
little room for advancement
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High turnover rate
Credit Educational Specialist (Former Employee) –  altavista, vaApril 13, 2014
The training program was poorly developed. The trainers were nice people but the time wasted watching power points that were not helpful was unnecessary. The pay is awful for the type of performance that is expected. You are thrown on to the phones with live customers without having a clue to what you're supposed to do. You are expected to be completely knowledgeable about credit reports, public records and assist customers with login problems for a $9.00 wage. Unless you live under 10 miles to the center it's not worth it. They require you to be there on time even in the freakish winter storms we experience in this area.
Pros
the health care/dental plans
Cons
training and pay
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Didn't Linke
Customer Service Representative (Former Employee) –  Chantilly, VAFebruary 19, 2015
This company wants you to be a salesman. Not my cup of tea. I felt like I was stealing money from the elderly because they were being charged for products they didn't know anything about.
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Overall rating

3.2
Based on 9 reviews
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Ratings by category

Work/Life Balance
3.0
Compensation/Benefits
3.6
Job Security/Advancement
2.9
Management
3.3
Culture
3.0

Intersections Inc. Reviews by Location