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9 reviews

Intersections Employer Reviews

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Fun place to work great co-workers
Identity Protection Advisor/Compliance Auditor (Former Employee), Altavista VaJanuary 19, 2015
Pros: helping the agents
Cons: some of management
Listen to agents calls to make sure all the legal information was given to the customers. Learned a lot about Identity Theft. Management was okay, great co-worker, the hardest part of the job was trying to help the agents understand that everything had to be done in order and they had to make sure all the legal information had to be done. The most enjoyable part of the job when you helped an agent and you get to listen to that call and they did everything correct it lets you know they were listening
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Great start for professional growth
Credit Education Specialist Level II (Former Employee), Altavista, VAJanuary 13, 2015
Pros: vto
Cons: favortisim
Learned a lot about financial industry. Very little room for advancement. Some great and supportive supervisors but lack of or poor communication from upper management.
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Very fun working job.
Customer Care Associate (Former Employee), Chantilly, VAAugust 31, 2014
Pros: free lunch many times
Cons: great breaks and health care
Handle many web call for password reset / Help customers with downloading company app / Help customers download software / Help customers with identity with fraud alerts if they were a victim of ID Theft / Provided outbound call for customers lost/stolen credit cards...
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Fun Place to work
Supervisor (Former Employee), Chantilly VAJune 14, 2014
Loved working here. I learned so much and still miss the people that I worked with
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can you say double standard
ITA (Former Employee), Altavista, VAAugust 6, 2013
This is w/o a doubt the worst place I have ever been employed. The call center is located in a small city and the area has cliques.

Unfortunately management was a part of it and did nothing to discourage that type of behavior. For example: Obviously adherence is of the utmost importance in a call center and everyone was expected to adhere to their schedule EXCEPT if you were among the favored view. Literally there were some who visited all day in the lounge. There were even instances of some taking naps in the coat room. In another case, an associate's expensive cell phone was stolen from her locker but because the suspected thief was a member of the clique, nothing was done until the victim went over management's head and contacted the police themselves. At that point, the camera was checked and the thief was fired.

Unemployment is high in this area, but there is constant turnover at this facility--a sure sign of problems
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Micromanaged and management is unfair
Identity Protection Advisor (Former Employee), Altavista, VASeptember 30, 2012
Pros: you can learn the "system" and get away with a lot
Cons: everything else
You must be friends with sups in order to stay working there. The number of calls you take may be different from co workers. Some take up to a 100 a day, others take about 20 a day. No room for advancement either. Stay far away.
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Positive, friendly, and pleasant call center
Credit education specialist (Former Employee), Rio Rancho, NMAugust 12, 2012
Pros: also had little insentives going on for us.
Cons: it was hard for me to cut my call time, i enjoy helping others
On phone helping customer with there credit , so sad how many people get scamed daily and the problems this can cause them and it not something that can be solved fast or easy. The hardest part of my job when a customer would call and start crying saying what do I do but it felt good when you helped them and you can tell that they are speaking to you with a smile on there face
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Good Company
Credit Education Specialist (Former Employee), Chantilly, VAApril 27, 2012
Learned alot here about time management, and how to adapt to a slow paced and fast paced work enviornment.