Interval International

55 reviews

About Interval International

Your vacation time is worth something to Interval Leisure Group. The timeshare exchange broker offers services to some 2 million member-property owners. Its primary Interval Network is an exchange program that lets owners trade their timeshare intervals for accommodations at more than 2,600 resorts in approximately 75 countries. In addition, the company provides exchange services to owners at timeshare properties managed by vacation services subsidiary Trading Places International (TPI), while its Preferred Residences is a luxury branded membership program with Preferred Hotel Group. The company also provides resort management services.

The company operates through two business segments: Membership & Exchange, and Management & Rental. Membership & Exchange accounts for the bulk of the company's revenues (some 85%), and includes business from the Interval Network, as well as from Preferred Residences and the exchange-related portion of TPI. Remaining revenues come from the Management & Rental segment, which provides hotel and resort management and vacation rental services to some 45 properties, and provides additional, more limited management services to other locations. Management & Rental includes its Aston Hotels & Resorts and Maui Condo and Home businesses, and TPI's management and rental related services.

In 2012 Interval Leisure Group expanded with the acquisition of Vacation Resorts International. The deal gave Interval Leisure Group more than 140 additional resort and club locations in North America that serve approximately 250,000 families. Interval Leisure Group made the purchase as part of its strategy to acquire asset-light, fee-for-service businesses in order to further its position as a leading shared ownership management and membership company.

The Vacation Resports International deal followed a successful fiscal year. Interval Leisure Group in 2010 showed signs of a recovery after challenging global economic conditions caused a decline in consumer spending on travel and leisure activities. That year it posted slight bumps in revenues and net income. In particular, Interval benefitted from increased business at its Management & Rental segment, spurred by its 2010 acquisition of TPI. The purchase of TPI, which provides onsite property management at resorts located throughout the mainland US, Hawaii, and Mexico, added 20 resorts to Interval Leisure Group's management portfolio. In addition, the company reported a decrease in interest expense as well as lower net losses on foreign currency exchange.

The firm was founded in 1976 and was acquired by IAC/InterActiveCorp (IAC) in 2002. IAC in 2008 divided into five companies in order to streamline operations, with Interval becoming one of the five. Today Liberty Media Corporation owns nearly 30% of Interval Leisure Group. (Liberty Media is a media-related holding company. Liberty Interactive Group, one of three tracking stocks that comprise Liberty Media, owns a stake in IAC.)



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A lively and energetic office offering many different experiences.
Performance Enhancement Coach, Miami, Fl - July 9, 2015
As a member of the Performance Enhancement group, a typical day included, monitoring and scoring call center agents calls for quality assurance purposes. This would include listening for any incorrect information provided to our membership base, tone of voice and several other factors that would indicate any sort of disservice to the member in general.

If for any reason an agent did not meet or surpass their required scores on a monthly basis, the agent would be called in for a listening session. During this session, the agent would listen to the call with myself and then coached in areas that needed improvement. If the negative scores continued beyond the meeting and for 3 months consecutively, the agent's scores would be forwarded to their immediate supervisor and manager for further training.

Some of my other duties included weekly meetings with our assigned departments in order to address any persistent issues affecting the group at large and to provide them with any pertinent information regarding changes or updates to the monitoring procedure. This also served as a Q&A session for the agents who had any lingering concerns beyond what was addressed.

As a member of Resource Planning Management or "RPM" for short, my days were a bit more complex. While doing the work of a Real Time Analyst, which is essentially making sure that the entire call center is running efficiently and meeting their required service levels, I was also required to take voicemails from our employee base regarding their attendance, updating their attendance and their daily activities. If at any point during the day, an agent was identified as out of adherence to their schedule, I was required to contact them and their superiors in order to ensure that they got on task.

As part of the RPM team, my responsibility also lied with ensuring that Interval International met its commitments with outside contractors. This meant I had to monitor up to 10 different departments simultaneously domestically and internationally, while also keeping accurate records of our in house agents. Every department also required their own set of historical, daily, weekly, monthly and annual reports, which I prepared and sent to all pertinent parties.

Quarterly, I was required to handle my share of the shift bid, which saw me preparing schedules for our in house agents, making them available to them, and allowing them to bid for better schedules based on departmental seniority, date of hire and other factors. I met face to face with the employees and assisted them in the schedule selection process.

The co-workers I met during my time there were a melting pot of personalities. There were more than 300 people in our building, and just about everyone was friendly and inviting.

The hardest part of the job was sometimes the sometimes fluctuating schedule. During my time at RPM, I rotated between 4AM-12PM, 9AM-5PM and 3PM to 11PM shifts. It could have been much worse, but it was tedious and confusing sometimes.

The best part of my time at Interval International was all the experience I gained from so doing so many different jobs. I went from a Customer Service agent to working behind-the-scenes. It was interesting and exciting to be able to see the inner workings of a call center and office building like that.

All in all, working at Interval International was a rewarding experience, I learned many valuable lessons there that I will apply to any future opportunities I face. The most important thing I learned during my time there is that attitude is the most important factor when dealing with anything. Without a healthy and positive attitude, even good things aren't appreciated as much as they should be.



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