In the past year and a half that i've worked in Interval International, i've learned so much about the travel industry. I learned how to work with several departments and grow not only as an employee but as a team player as well. The workplace is balanced, but can be fast paced and stressful at times like any other job. My boss and upper management are amazing and are always willing to help when in doubt or need an opinion or advise.
I have been working for this company for more than 5 yrs. I have learnt a lot, from team work, using different options in ETL, PLSQL, unix. The culture is pretty laid and opportunities for role change or new technology are limited.
I worked in this location for 7 years, I learned many management skills and business related opportunities. The sales opportunities were much better when I started and therefore, I made a lot of money in my earlier years. The hardest part of this job is reaching goals set and re-educating clients on what exactly the company does for its members.
One hour lunch, commission, 401k, and benefits.
Hard to progress within company because of politics and preferences.
If you want to destroy your career then pursue. They tell you one thing, but there is a secret social structure that does not deliver code, draws out the timelines, and looks for those to blame it on... QA does not get along with Software leads, software leads make fun of and hate marketing (came across an actual sabotage feature just to make marketing mad) , Marketing drives without understanding software design, and software management does not really know how to manage software... just a lot of talk, politics, and you take a huge chance on working here.
(Help Desk) / Call Center Agent (Former Employee) – Miami, FL – January 6, 2017
Provided customer service to guest that are traveling on vacation. Offered assistance with flights, hotel, cruises, and car rentals. Assisted with the navigation of our online services. Provided specials on our annual memberships
Customer Service Representative (Former Employee) – Miami, FL – December 12, 2016
Served as the first point of contact for new or existing customers while delivering excellent customer service. Answer inbound phone calls, identify and resolve caller needs, and provide information regarding Timeshare.
A typical work day would be: Arrive at work sign into phone system (log in) check emails for previous booking issues and check ques for new bookings. Answer calls and advise on cruise and tours type vacations. What's included and what's not, and what options they have in regards to exchanging their timeshare as part payment for cruise and tour vacations.
Several times a month agents from the various cruiselines and tour company would come in, and do presentations on their products which we loved because they would bring treats. Then back to phones with 2 (15 min) breaks and (30 min) lunch. High preasure to meet sales gold.
I have been working here almost 15 years. I love it. I have learned a lot about travel and geography. I have a long list of clients that continue to call back over the years. I appreciate helping them and solving their problems, should an issue arise.
We are permitted to stay at the resorts, free of charge.
My favorite place to work was Florida Power and Light Company Employees were treated with respect and were recognize for their work and skills. Pay was excellent and lots of overtime we had company picnics childrens christmas parties. Overall I had enjoyable time working there for my 19 years.
free lunches when we had quarterly meetings at nice restaurant or hotels
co workers will steal your sales friendly management team rude/bratty customers the actual product your selling is not worth half of the cost with the way the company sets it all up rewards given when daily/hourly goals met