Netflix Chat CSR (Former Employee), Aurora, CO – July 29, 2014
Although 24-7 Intouch seems like a good place to work. It's really not. They tell you there are many opportunities to advance but, in all actuality the management team plays favorites. They let many people go without warning and are unfair to their hardworking employees. If you decide to go ahead and work for 24-7 prepare yourself for a whole bunch – more... of BS. They'll make the jobs sound amazing in training and as soon as you hit the floor and see what's going on around you, you won't believe anything they say. Don't expect to move up unless your one of managements favorite people. The only good thing about the job is the pay is ok and they're good about giving you consecutive days off of work. – less
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Aurora, CO – June 11, 2014
Pros: friendly environment, close to home
A typical work would be filled with fun and energy with goals to attain everyday in order to keep ourselves better. I learned how to ask questions anytime to get the answers I needed in order to assist a customer. Management and co-workers were helpful and friendly. The hardest part of the job would be the mental aspect of being constantly put down – more... by customers but maintaining a sane mind in order to still get your job done. The most enjoyable would definitely be the people at the job that made the day go by that much better. – less
Customer Service (Former Employee), Aurora, CO – April 15, 2014
I spent all my time on live chats assisting people from all over the world, with issues they were experiencing with Netflix. The most enjoyable part of my day was being able to put on the headphones, and chat with people all over the world about movies!
Customer Service Representative (Former Employee), Frisco, TX – February 16, 2014
Pros: in office kitchen area, free netflix, great pay, nice people, met alot of friends there
Cons: short lunch, strick call flow rules, management is unorganized, payroll messes up paychecks frequently
Throughout the day I received phone calls on various issues relating to Netflix customer accounts. Typically the phone call would last 5-10 minutes and would require me to take the customer through the call flow. If it was a technical support call I would follow the step by step instructions on how to fix problem if that didnt work I contact a team – more... lead to contact T3. Billing support could range from a refund to a fraudulent account. These calls can sometimes get very emotional for the customer so I had to take the proper steps to get through the call and keep the peace between the caller and I. My most enjoyable part of the job was assisting the customers and getting the problem fixed the first time. – less
Customer Service Rep (Former Employee), Aurora, CO – October 11, 2013
Pros: free lunch, rewards for doing your job
I loved the staff I worked with, I was part time so my days were short. Managers I felt were not organized when it came to certain thing we had to do when it came to new updates on our positions. I loved being around the donors which was the best part of the day.
Customer Service Rep I (Former Employee), Frisco – June 11, 2013
Pros: free neflix account and my check (somewhat)
Cons: where should i begin?!?! management, culture, unreasonable customers, benefits, and did i mention management.
The management in this place is a joke. They only promote who they like even when their performance pales in comparison to others. THEY DO NOT PAY 1.5 TIMES PAY FOR WORKING HOLIDAYS AND THAT INCLUDES CHRISTMAS AND THANKSGIVING. They will tell you that they are not driven by numbers, but will bich at you the moment you slip. Most of the customers are – more... COMPLETELY unreasonable. Although it is a casual laid back environment, most people still want to break dresscode and wear club outfits. Most of management will NOT even try to help you. Final thought...Human Resources is completely inept.
IN SHORT, CONSIDER OTHER OFFERS BEFORE THIS ONE. – less
Customer Service Rep (Current Employee), Aurora, CO – June 7, 2013
Pros: you will have an oppurtunity for growth and advancement.
A typical day at work. What I prepare for is excellence. I also research the information for the day to be well informed in what I am dealing with.I have learned how to use my time efficiently and to build a rapport with diverse backgrounds on all levels. I have trained and supervised hundreds of agents and supervisors. I have my co- workers complete – more... faith and trust that I will get anything done in my power or get them to the right person. There isn't a hard part of the job for me because I have accomplished everything I set out to do. The most enjoyable part of the job is being able to successfully assist agents as well as customers. With correct information that will assist them in there current needs. – less
I felt as though 24-7 Intouch was not a great company to be employed with
customer service representative (Former Employee), Greenwood Village, CO – April 18, 2013
Pros: being able to say i helped a customer today
Cons: no raises, no extra space for breaks
Took incoming calls helped customers change plans, troubleshooted customers with technical problems and handled billing. Management needed work all tiers of management were never on same page with anything. Co-workers however were great, I felt we or at least the majority of us all agreed on the management of the company. I loved my job I just didnt – more... care for the way things were handled or ran. It seemed as thought the company was not yet together. – less
Retention Agent (Current Employee), Greenwood Village, CO – July 26, 2012
I was with 24-7 Intouch for almost 6mos. A typical day started with logging into everything and taking calls, i learned that you really have to have a high tolorance for BS, the management was more like a daycare provider, and my co-workers were a bunch of unruly childeren, the hardest part of my job was dealing with customers who felt(and i felt) were – more... cheated bc the product was a sham. The most enjoyable part of my job was being in the first traing class for the Sensa project. we got all the proper traning that all other training classes missed out on. – less
Contact Manager (Former Employee), Fresno, CA – May 3, 2012
This job was exciting during training but once the actual job started it was repetitive and boring. We called customer for 4 hours straight, at times the same customer everyday, which is hard to do when the customer is not interested in what you have to offer.
Contact Manager (Former Employee), Clovis, CA – November 17, 2011
Pros: free beverages
Cons: short lunch
Everyone is apart of the same team and give 200% when doing the job. We strive to be the best and we are the best. Not only do we take pride in the company we work for, we take pride in the company's represent. At InTouch, it's not just a job we are a family and we treated one another as such. The manager's and owner's of the company are AWESOME and – more... I'll never forget, I am we are InTouch. – less