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Intrado
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13 reviews

Intrado Employer Reviews

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I won't recommend this place
Sr SQA Engineer (Former Employee), Lisle, ILFebruary 4, 2014
Too much Micro managing
Too much politics and people like me don't enjoy politics..
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Very friendly, outgoing atmosphere and always felt appreciated
Senior Data Analyst (Former Employee), Longmont, COJanuary 30, 2014
Pros: free soda/coffee, employee appreciation, quarterly outings
Cons: nothing
Correcting errors after researching for resolution. File submission to ALI providers. I learned all about 9-1-1 there, every aspect of it. The management team was awesome to work for. Co-workers were great, made coming to work fun. The hardest part of the job was when things would break down and we would get behind on daily deliverables. The most enjoyable – more... part was just working for a company where everyone's job was important and mattered in every way. – less
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Terrible Place to Work
Incident Administrator (Former Employee), Longmont, CODecember 12, 2013
New Management has ruined what was once a wonderful place to work. No investment in employees or concern for employee needs.
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Great place to work if you are not technical
Software Engineer (Former Employee), Longmont CoJune 15, 2013
Pros: lots of parking, restaurant, starbucks, pay is competitive
Cons: management is a disaster in engineering department
This place is for you if you're looking for a customer facing job. But if you're an engineer or even semi-technical, stay away or it will be a horrible career move.

The software engineering department is a disaster due to incompetent management. They take the worst engineers and "promote" them into management. So they have no training, no experience – more... and no managerial education. You've been warned.

They attempt to develop software in an agile method. However, due to lack of training and education at the managerial level, it is a total train wreck.

To summarize, Intrado is a great place to work if you are not technical. Otherwise, run far far away from this place or your career will suffer and you will be miserable in this place. – less
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Good Company
SENIOR DATA ANALYST/PREP ANALYST (Current Employee), Longmont, COMay 27, 2013
Pros: team buildings, starbucks in building, good benefits
Cons: no flexability, to many meetings, no room for advancement
A typical day at work would involve daily contact with external and internal customers.
I learned time management and how to multi-task.
Management did not micro-manage.
The team worked very well together and always willing to help each other.
Hardest part of the job was learning the new phone technology.
Knowing that doing a good job saved life's.
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Best company I ever worked for
Associate Tech Support Specialist (Former Employee), Longmont, COMay 6, 2013
A growing company that puts it's people and it's mission to their customers first.
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100% Travel with very little help in coverage area and resources
Extensive knowledge of Viper 911 Server (Former Employee), Atlanta,GaMarch 20, 2013
Pros: meeting various customers all over united states
Cons: training of employees needs to be enhanced
I typically had a 911 call center to dispatched to for various hardware or software upgrades or would be on call and took priority 1 and 2 calls that came into my region which was the Southeastern United States.
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Great Work Environment
Alarm Analyst (Former Employee), Longmont, CONovember 20, 2012
Pros: starbucks & restaraunt inside building
Cons: older employees not as warm to new employees
Great place to work - nice atmosphere but can be clique-ish to new employees.
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Interesting work and decent benefits.
Telecommunicator/Senior Data Analyst (VoIP) (Current Employee), Longmont, COOctober 2, 2012
Pros: decent benefits, decent wages, bistro and gym on site, multiple break areas where free non-alcoholic drinks are provided in unlimited quantities.
Cons: poorly managed causing poor morale.
The work at Intrado is always changing so you are constantly evolving with the technology and customer contractual obligations. It can be fast paced and there is no room for error. There are a lot of very intelligent, motivated people that work here and makes the job and relationships more challenging and enjoyable. The most difficult part of the job – more... is dealing with the lack of communication from management to the employees in all departments. This causes people to feel like they are not trusted and creates poor morale which runs rampant throughout the company on many levels. – less
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Great company , needs better management
Data Analyst (Former Employee), Longmont, COSeptember 5, 2012
Pros: great benefits
Being a data analyst , I worked closely with my coworkers , internal and external customer . Was expected to meet deadline , provide support and respond to customers in a timely manner,
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Productive, great workplace, good benefits, great people to work with
Customer Service Coordinator - Educational Dept (Former Employee), Montreal, QC, CanadaFebruary 21, 2012
Pros: benefits, family values, balance between family and work lives
Cons: more recognition to those deserving
Best job to date I had working with the Educational Dept and coordinating tasks given. The internal and external customers were great to interact with and provide the service required at a prompt and effective way. I had the best manager who supported me and let me use my skillsets to the maximum. Unfortunately with the economy my position was abolished – more... but if it weren't that factor, I would still be there. – less
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Dynamic and professional environment with activities.
Receptionist (Former Employee), Montreal QcJuly 7, 2013
Pros: breaks in the morning and afternoon- putting a sign when going to the bathroom
Always provide a professional image , Great clients- answer incoming calls- distribute incoming mail- other administration tasks.

I learned how to conduct myself towards political issues,
Maintaining a positive encouraging attitude, positive criticism,
Team work, problem solving, growth in learning different task software
etc.

Respect co-workers and – more... management authority, discretion is a must, deliver good work ethics at all times.

I always give my very best and it is somewhat easy because I enjoy what I do.
My main goal is to provide an excellent service to all at all times.
When you enjoy what you do it is not difficult however, the hardest for me is when viewing misconduct at reception ex: a co-worker displaying an improper behavior or verbal in front of a client.

Providing my professional services with a smile when needed and all other tasks required with that position. – less

About Intrado

Dial 9-1-1 and Intrado¬†tries to ensure that your call for help is answered. The company, a subsidiary of teleservices provider – Read more