Intrado Employee Reviews

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Work requires a high degree of concentration despite the tediousness.
NOC Operator (Former Employee) –  Longmont, COSeptember 2, 2017
The nature of the work requires a great deal of concentration, even when there isn't a lot happening. The NOC environment can be tense as employees must spend the majority of their shift at their desk. This includes lunch breaks. As a result, the culture can be a bit insular. I wouldn't say that the company is a bad place to work for. Quite the opposite, they have a wide-range of amenities for employees to enjoy. I don't believe I was the best fit for their environment.
Pros
Comped lunches. Paid lunch breaks
Cons
Insular culture. Not able to leave campus during shift.
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Great pay. Low morals.
911 Telecommunicator (Former Employee) –  Longmont, COAugust 29, 2017
The pay is great. The workload is high. There are too many levels of managers. Complaints only lead to dead ends. The call center is not well funded. It's a 911 call center and they won't fix computer problems unless it directly profits the company. Private sector companies should have no business in 911 for that reason.
Pros
Chef meals daily. Great pay and benefits.
Cons
Bad management allowed to continue their bad practices.
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The company culture was great until Intrado changed into WEST
Associate Data Collection Specialist (Former Employee) –  Longmont, COJune 21, 2017
It is a great place to work for someone with the right fit. However, due to company re-structuring during the last year, a large number of employees were laid off and those who remained had a much larger workload. The amount of stress associated with the workload was more than what the pay compensated.
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Great people bad management
Project Coordinator/Project Manager (Former Employee) –  Longmont, COMarch 17, 2017
At one time the company was ran well. After the West takeover management got worse and the work environment became negative. The work can be fast paced and challenging to get items done within the time restraints
Pros
great people and building is great
Cons
compensation is low, upper level management have created low moral
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great pay and benefits.
Software Engineer (Former Employee) –  Longmont, COMarch 2, 2017
offers great pay and benefits, workplace culture isn't the most enjoyable. There seems to be too many upper level managers for the number of employees.
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Job was not for me
Field installer / Contractor (Former Employee) –  Longmont, COJanuary 17, 2017
Always traveling and leaving on a Sunday morning coming home on a Friday night after 3 weeks out. sometimes I did not have work for 4 weeks in a row, I got to meet my boss 1 year after I started and just to find out he never got any of my emails because I was given his name misspelled.
Pros
got to travel every where
Cons
never home, sometimes i did not work for weeks
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Flexability, Opportunities, Fast paced
SENIOR NETWORK ENGINEER (Current Employee) –  Longmont, COOctober 26, 2016
This is a great company culture for self-driven, self-starters. Nothing holds you back except your lack of drive and imagination. Problems to be solved are vast, workload abounds.

Integration is currently occuring 2016 with West parent company. May be good may be not so good.
Pros
Opportunities to touch lots of technologies.
Cons
Slow to retire old technology.
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Now that its a west company its a bad place to work
Account Executive/Sales (Former Employee) –  Longmont, COOctober 20, 2016
When this company was not indebted to the stock market and worrying about paying out dividends it was a great place to work. Now the company culture is the worst its ever been and management is a bunch of lemmings scared of their own shadows.
Morale is at an all time low. I would stay away from Intrado-West corporation!!!
Pros
none
Cons
sweat shop
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Work worth doing, great people to work with.
Service Desk Supervisor (Current Employee) –  Longmont, COAugust 21, 2016
Working here you are truly providing work worth doing all positions here are important to the company's success and all departments work well together.
Pros
on-site gym
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Good people, terrible compensation
Data Entry (Current Employee) –  Longmont, COMay 13, 2016
Firstly, the pay is terribly noncompetitive.

Secondly, benefits are expensive.

Lastly, they count all their chickens before they are hatched when it comes to accounting. West has unrealistic expectations for profit growth.

If they want to keep good people, they would pay better.

The job isn't difficult if you are an analytical individual and know how to manage time. If not, then it may be difficult for you.
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Stay away!
Intrado Employee (Former Employee) –  Longmont, COMay 3, 2016
Multi million (if not billion) dollar corporation, yet they cannot clearly define your role, and offer clear, concise training and documentation to back up some of the most ridiculous policies I've ever seen in a company.

The worst part? They provide 911 call taking equipment to the vast majority of metropolitan areas in the country. And its all supported using 56k dial up technology to save money and avoid difficult conversations with their customers. So lets compromise public safety in the name of budgeting!

They throw a lot of talented people vastly experienced in real world applications into a proprietary system and the only training that's offered to support people is installation training.Think of it this way; Its like if they developed a proprietary snow shovel that no one has ever seen before. And to train the support people on how to use this shovel...they show you how they make them.

Little to no transparency between departments. Which is fine, except these departments have to interface with each other to resolve issues. Kind of hard to know who to interface with on what when you have no idea what other departments do in the same company you work for.

Compensation is good, which makes no sense how a company who had a vast amount of absolute morons running the executive level of management can remain profitable. Yay for government subsidy contracts! Its not what you know, its who you know! And that's important for public safety!

Do yourself a favor, look elsewhere for employment. if you actually have integrity to make your workplace better for all those
  more... who work with you, forget West/Intrado. Taking actions to help streamline your job is seen as insubordination and you will be disciplined for "bad attitude".  less
Pros
Good pay
Cons
Management, policy, process, product, documentation, training, ownership
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Diverse environment
Incident Administrator (Former Employee) –  Longmont, COMay 1, 2016
Wide variety of individuals working at this company. A semi low cost cafe with hot meals for breakfast and lunch. 24/7 snack and drink bar. Continuous reviews with manager for job performance update.
Pros
Cafe
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Used to be amazing
Associate Data Analyst/Data Analyst (Former Employee) –  Longmont, COApril 5, 2016
I worked for Intrado before West corp purchased it. It was an amazing group of people dedicated to "work worth doing". The company looked after its people, we had a lot of opportunities to learn, grown and advance within the company. After Intrado was purchased by West corp things started to change. The atmosphere became focused on meeting financial commitments and not keeping quality employees. Management didn't seem to care what your resume looked like, they cared more about internal promotion within each department. So moving into a new department meant practically starting over.
Pros
Great people, interesting work
Cons
loss of cafeteria, declining benifits
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No longer Employee oriented
Voice Engineer (Current Employee) –  Longmont, COFebruary 13, 2016
Since being taken over by West Corp, the emphasis on employees has degraded significantly.It is only co-workers and immediate management that make the job toleratable.
Pros
Co-workers
Cons
Healthcare, high-level organization.
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Productive and a fun place to work
Accounts-Payable & Receivable Lead (Former Employee) –  Longmont, COJanuary 12, 2016
My daily work weeks were very busy but we still fit some fun time in there. Management and co-workers were very professional and there when you needed them. Moral was perfect.
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Police corporate culture
Director of VoIP Operations (Former Employee) –  Longmont, COOctober 8, 2015
While there are rewards for working there, it is very difficult to put up with them for long without a great sense of humor. Personal privacy is infringed upon constantly under the guise of "security". However, they are the 800lb gorilla in the emergency world, so it is hard to argue with them. Once in there, you usually have good job security although the internal politics are fierce.
Pros
The emergency services mission
Cons
Corporate culture
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Good place to get your foot in the door
Associate Implementation Specialist (Former Employee) –  Longmont, COFebruary 20, 2015
The position is quite difficult, but we have a team that helps us along the way and want to make sure each employee is successful
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Work worth doing
Manager-Data Operations (Former Employee) –  Longmont, COJanuary 6, 2015
Top Heavy.
Limited opportunites for advancement.
Great people to work with.
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Terrible company.
Data NOC Technician (Former Employee) –  Longmont, coOctober 29, 2014
I can't believe that i was offered a job, accepted it and next day revoke the offer because i am only 2 years and few months in the state. What of other company that employed without 7 years of you being in the state. I was told to pass background check I most be 7 years In the state. I can't recommend anyone to the company. What a terrible experience with the company. If you are a permanent resident don't even waist your time.
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Work worth doing
SR QMS Quality Management Specialist (Current Employee) –  Longmont, COOctober 14, 2014
The work you do is important and saves lives. Every day is filled with work that is valuable. Internal promotion and education is high on the list of things this company does well.
Pros
Onsite fitness, cafe, starbucks, dry cleaning services
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Overall rating

3.2
Based on 34 reviews
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3.4
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3.3
Job Security/Advancement
2.7
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2.8
Culture
3.1

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