A typical day for the job I do at Inwood house as a receptionist would be answering phones opening doors for guests and some residents. Forwarding some calls to individual staff answering machines, greeting visitors, residents and responding to residents needs or helping them fill out maintenance sheet. Some days are very quiet other days Pretty busy. overall I enjoy being helpful and I also enjoy the feedback from visitors as well as understanding residents.
I've learned so much for my volunteering in Inwood :-)
I've learned how to deal with people and be more compassionate to their needs.
I've learned to speak in the phone and with people with a certain tone that allow people to understand me better. I've learned to tolerate people when they have a bad day :-(
I have become a better communicator and listener to others.
I manage whatever I am authorized to do in the office. I manage to solve some individual residents misunderstanding are misinformed about an issue either from the staff or other residents.I get a alone with other people I particularly love the Inwood staff :-)
The hardest part of the job for me is one I cannot do things such as signing for packages that comes in for residents such as medication and important items. Because I am a volunteer I am not able to help as much as I would like to.
The part that I love about this job, is that people complement me abot how happy they are to see me smiling, the most important thing that makes me happy is that I know I am making a difference in being a good volunteer and friend to most of the residents.