Client Service Representative (Current Employee) – Shreveport, LA – August 16, 2014
A typical day at work begins with me printing out a pending report for records that may have been reviewed or checking to see how many days old it is outstanding. I begin working on the items that are the oldest and needs immediate attention. After, I catch up on those records, I will then begin to work records for insurance companies, business office, and any subpoenas that I may have that are due.
Management with the contracted agency is good, but the company that the agency has the contract with can be challenging, but it is very well organized. There is nothing really hard about my job. I love the work that I do. It give me the opportunity to challenge myself to things that I thought I could not do without direct instructions from my supervisor. I enjoy the work!
IOD for Springhill Medical Center in Mobile, AL BEWARE!!!
Release of Information specialist (Former Employee) – Springhill Medical Center Mobile, AL – April 18, 2014
First of all I want to say I know times are tough & I really didn't have a good feeling about this from the start but out of sheer desperation I took this job in medical records at springhill. I was fired 2 days before my 90 days was up because I was not a big enough brown noser to the hospital management. I was thrown in with no training then put under a microscope while the "senior worker" did nothing but play on her phone all day while I did productive work. This employee will act like your friend & throw you under the bus quicker than anything to save her own job so don't trust her. This company has no idea what goes on with it's management except on certain days when everyone is there standing over & around each other checking their email is what management does here. Then flies in people to "train" that don't follow the rules as expected by management & not to mention the horrible way you are treated & virtually no benefits!!! The management speaks to you worse than I do my dog & they constantly make it seem like everything you do is wrong-changes one day to the next. This company is a joke!!! Hope this helps someone not waste their time, effort, or energy.
this company is a con-horrible company to work for
Medical Records (Former Employee) – Trevose – April 5, 2014
I'm not a bitter employee and I've had some sucky jobs in my life as well as great ones. I've never worked in a more mean unprofessional atmosphere! I was hired for one job and on day one they told me my job would be something else. Then gave me horrible training and threw me in the LION'S DEN. I was then subtly threatened about my performance. I went home exhausted and stressed out to the point that my weekends were spent in bed. Once I caught the woman training me pointing at me while talking to another coworker. Bad behavior is tolerated and excepted especially when you're a suck up. Emotional and mental abuse! I eventually felt drained and asked to work the position I was hied for. Of course everyday afterwards was HELL... every tiny mistake I make becomes a first page bulletin. IF YOU HAVE OVERTIME THEY FORCE YOU TO USE IT BY COMING IN EARLY...Ain't that against the law??? RUN DONT WALK! The pay sucks and I couldn't go to the bathroom without worrying about finishing my work. The supervisor and manager are the worst offenders. Do you want to experience unprofessionalism at its height?! Then go to work for IOD.
Imaging Contract Technician (Former Employee) – Gainesville, GA – March 12, 2014
This job is related through health care because you are completing the process to complete high volumes of patient information for the convenience for professional health care providers. It can be stressful at times because the position I had held was done by production. There are many ups and down about production jobs.
lots of production work if done accurately you can make great income
not enough work to share with colleagues will come to hours being cut and employees being laid off
Production oriented and customer service satisfaction most important
Correspondence Representative (Former Employee) – Phelps Memorial Hospital – February 28, 2014
This position required one's ability to do many tasks almost simultaneously as phones were always ringing and patients were coming in to obtain their medical records. I loved the fact that the job was diversified. I learned about the Health Insurance Portability and Accountability Act (HIPPA), various computer programs unique to Phelps and IOD. The people were very friendly and tried to help if asked. The hardest part of the job was keeping up with all the requests that came via the mail while trying to satisfy patient's requests as walk ins. The most enjoyable part of the job was celebrating birthdays once a month or when lunches were supplied by either the hospital or IOD to thank the employees for their efforts.
diversified work; birthday celebrations; occasionally breakfast or lunches would be served
short breaks; very few paid holidays; salary increments were very small
imaging tech (Former Employee) – philly – December 9, 2013
IOD is a horrible place to work. I have worked at IOD for 5 years. The management sucks all they do is lie to you and tell you what you want to hear. The job is so boring I found it hard to stay awake for 8 hours. They higher rude, irresponsible slackers. Management will not listen to you if you have a complaint. The health benefits SUCKKKK!!!! You cant talk you cant chew gum your are timed when you have to use the bathroom. IOD is like being back in elementary school. DO NOT WORK HERE. I can go on and on about this place and it is all bad things.
there are none
horrible management, bad benifits, short luch, cant use the bathroom in peace
Data Entry Clerk (Former Employee) – Philadelphia, PA – October 8, 2013
A typical day consisted of prior to scanning documents into the database first prepping all of the patients charts. I initially learned prepping, then scanning, then a slight amount of medical billing towards the end. My manager was very assertive yet cool at the same time. Most of my co-workers were from the same neighborhood but were still very sociable and helpful. I grasped everything very quickly so nothing was very hard but what took me the most time was the medical billing. The thing i enjoyed was the opportunity to work alone and with people which strengthened my own abilities.
I best part about this company was being able to work from home.
Scan Specialist (Former Employee) – Pennsylvania and New Jersey – October 7, 2013
This job entailed a lot of traveling which was difficult but interesting. I liked meeting different people at the different venues we traveled to. The biggest problem with this company was that there were too many chiefs and not enough indians. Management is the reason we lost a lot of accounts. When I wasn't traveling I was able to validate charts on the computer from home and that was great.
Client Services Representative (Current Employee) – Middleton, WI – October 2, 2013
Every day is busy, this makes the work hours feel short. I've learned a lot about HIPAA, medical records release and the health information management as a whole. My co-workers are great, friendly and happy. I enjoy my job
MEDICAL RECORDS PROCESSOR (Current Employee) – Bellevue, WA – September 4, 2013
I Have Been Working At IOD For Almost Four Years And Appreciate The Employment; However, I Would Like To Work In My Field Of Interest Which Is Data Entry If This Could Be In The Medical Field It Would Be All The Better But I Would Like To Get Back Into What I Love Most. IOD Is A Medical Records Processing Facility Which Is Wonderful If You Like Processing Medical Records I Just Would Like To Do A Whole Lot Of Data Entry. Thanks
Image Technician (Former Employee) – Reading, PA – July 28, 2013
It was a great job, i felt like i was important. I learned how to transfer medical files and update patients charts. My co- workers were people i considered family, we were all very close and looked after eachother. The Hardest part of my job would have to be the wait between getting files and sending them to another office, i prefer to be able to get information sent as fast and efficiant as possible. I believe the most enjoyable part of my job was to provide the doctors in my office with the correct information about their patient and have a full and updated medical chart.
Client Service Representative (Former Employee) – Milwaukee, WI – June 30, 2013
On a typical day I learned that each client has their own particular needs, and it was my job to make sure those needs were met. My co-workers and I each worked with a common goal of completing our everyday tasks while assisting each other.
I worked there for 8 months, I have never worked for a company that will make you sign a log when you get up to go to the rest room and come back with the times wrote down from when you got up till when you came back. That's a little personal and too controlling. They upper management will lie on an employee to save their own backs no matter what!! Three strikes and your out, we'll I had enough and just walked out after one if those write ups and went to my desk packed my stuff and just left, never to return. Found out after I left 30 minutes later another employee left also and never went back... Sad but stay away from this company!!!