Unprofessional, low pay, high stress
Customer Engagement Associate (Former Employee) – Tulsa, OK – September 28, 2016
Your job is essentially a telemarketer. You take or make non-stop calls. Call regulations are more important than actual call quality. Managers will yell across the room right next to your ear when you are on a call with a customer. Loud music is played, even though it causes some employees to not be able to hear their customers. Managers may have experience, but they lack basic literary and grammar skills when producing documents, or writing emails to customers. Managers and employees come to work high, smoke marijuana on breaks, and even sell drugs in the building. In training, you are told you will have assistance when you start taking actual calls, but it is limited and managers act like they don't want to help. Training isn't complete, as you aren't able to access the systems you need for learning them until training is halfway done, or more. Many of the rules are only really followed when the company is being audited. The hardest part was dealing with the stress of not having the tools I needed to be able to be successful. The most enjoyable part was helping a customer, and them recognizing the help I gave.
Sales bonus for top performers, lax dress code
Low pay, stressful, unprofessional