I worked in the retail sector of security, staying at the same property for the next six years, which was a 24/7/365 position. I was responsible for the safety and security of the facility and the customers visiting our site. I learned to work closely with our team of officers, gaining as much knowledge as I could from more experienced security personnel, as well as supervisors. I also worked alongside Housekeeping and Maintenance, as well as reporting to Property Management. I was trained in emergency first response, which included medical (First Aid/CPR/AED), environmental, biochemical, bomb, and active shooter. I worked closely with local law enforcement, fire, and EMS to ensure theft prevention and property safety. I received ample customer service training. Being in uniform guaranteed interaction with customers, whether it was just a greeting and welcome to the property, directions to a store, providing a wheelchair, jump starting cars, finding lost children, or recovering a stolen wallet, we did it all and then some. The hardest part of the job for me was if I couldn't help a customer. There were, sometimes, situations that, even with all of my training and knowledge, I just was not able to help them. Having to say "I'm sorry" and then walk away was incredibly difficult. On the flip side, though, there was no better feeling than the look of relief or thanks on a customer's face when I was able to assist them, proficiently and to their satisfaction. Every person, customer or tenant, was an opportunity to do something good.