IPRO Tech, Inc. Employer Reviews

At a typical call center, you are presented with a wall of chatter and niceties as a wall devoted to displaying awaiting customers. It is almost a virtual assembly line designed to process requests and offer no solutions. The typical call center offers small desks and little in terms of breaks.

IPro Tech, Inc is not your typical anything. Here, us – more...  phone reps share the building with software quality assurance, Developers, Managers, and the Executive team. The queue of incoming calls is pleasantly low or empty entirely. There is only one expectation as a phone representative, solve the problem and solve it with excellent customer service. That's right, there are no quotas, no handle times, no scripting, nothing to hold you back from providing help to the customer.

Training is typical. You are required to learn the products you support, inside and out. Training is arguably the most intensive stage of employment. Not only should you know the software, but how it is used in many scenarios. We are trained to provide solutions to complex problems. There is no cookie cutter answer here.

Difficulties can arise with difficult problems, but the entire department acts as a team to get you the answers and solutions you need. Subject matter experts provide you the best assistance, and if necessary the manager will speak to you, one on one to get you past the headaches.

The culture is certainly the most enjoyable aspect of working at Ipro Tech, Inc. You are free to talk to those around you, to joke around, and have fun (with reasonable limitations of course) when you have some downtime. The company policy is somewhat relaxed and everything is completely non-invasive. Additionally, the management completely understands that you have a life at home and will work with you to provide that perfect balance.

Overall, Ipro Tech, Inc is one of the best places to work in the litigation industry and is certainly a great career choice. – less