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iQor
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170 reviews

iQor Employer Reviews

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  • Compensation/Benefits
  • Management
  • Job Security/Advancement
  • Job Culture
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Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Great Early Start Times and Welcoming Ideas for Improvement
AVP (Former Employee), Tempe, AZ – May 21, 2013
Pros: able to plan, free to coach how i felt would be the most effective
Cons: nothing was consistant, as upper management, and the client were not able to see eye to eye.
Call Center side of Financial Serivces that had a start time of 4am to be able to serivce East Coast Accounts.
I was able to start my day of hectic, but I thirive in environments that have lots of engergy from the moments the gates open.
In the time I was there, Upper Management seemed to do a lot of shifting, and it caused a lot of undue issues from – more... growing pains and difference of opinions on how operations should run.
The best part of my position was being able to muti-task and do so effectively, and in a positive light, no matter what was going on around me.
I always take the last 20 minutes of my day planning out my next day and what needed to be accomplished, outside of the unexpected.
Planning is crucial in call centers to be able to be succesdful, otherwise things just run amuck – less
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Customer Service
Customer Service Representative (Current Employee), Columbus, OH – May 19, 2013
Pros: resulting to happy customers
Cons: not rewarding the employees
A typical day at work, includes logging in my phone aswering any questions customers have concerning their statements. Accept payments via phone. i assist customers with establishing gas services as well as discontinuing services, building loyalty with my customers to ensure job is completed with one call. Best thing about a call center is with co workers – more... and managment is everyone has different personalities, so if postive or negative, its a learning expierience. – less
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Great working place
Jr Agent (Current Employee), Minneapolis, MN – May 18, 2013
Busy with calls and learn how to work with paople and communicate with others . I enjoy my job .
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No Comment
Contact Center Agent (Former Employee), Bethlehem, PA – May 14, 2013
Pros: na
Cons: na
Job requirements were as follows: Made outbound calls using the dialer to contact debtors regarding payment on outstanding debts for Medicare Prescription Drug Plan customers •Gathered data and documented systems per Client requirements•Responsible for basic customer and team communication via e-mail, memos, voice mails, etc.•Responsible for best demonstrated – more... practices for productivity enhancements •Adhered to HIPAA guidelines and other Compliance Rules• All other duties as assigned – less
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productive and fun place to work
Collections Manager (Former Employee), Charlotte, NC – May 12, 2013
Pros: flexible shifts
Cons: too many issues with internal processes
The company had a revolving door of employees. The kept the culture vibrant. I had great interactions with management and got along well with my peedest part of the job. The hardest part of the job was keeping track of all theever evolving system updates. I most enjoyed assisting the customers with technical issues or billing issues
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Positive atmosphere, Great hours
Customer Service Representative (Former Employee), Tempe, AZ – May 8, 2013
Pros: my fellow employees were enjoyable to be around.
Cons: the pay was bi-weekly.
Fast paced environment, was educated on the functions of cell phones and billing structure. Management was fair to its employees employees were positive and professional.
The hardest part of the the job was having to make up for poor customer service on the part of the main office.
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okay job
customer Service Representative (Former Employee), Charleston, SC – May 6, 2013
this job is great for the money and scheduling
the hardest part og this job is dealing with irate customers who dont want to ever pay their cable bill and who are just very disrespectful while you are trying to help them. the best thing about the job is the pay is decent and the bonuses
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bad place
Quality Assurance-Agent (Former Employee), Tempe, AZ – May 6, 2013
Pros: game room
Cons: everything elseq
I worked for the VSO department for two years and it was never a good experience. You're basically tied down to a phone all day long having back to back calls not even 10 seconds to recollect yourself. Management is horrible, always looking down on you and questioning everything you do. As far as raises go, i went without one for 15 months because as – more... I did my job management would ask me to do something else for them and because it wasn't part of my job description it affected my review. I complaint about this and I was told I was an excellent employee that I was very valuable but unfortunately there was nothing they could do! DO NOT WORK FOR IQOR YOU'LL GET SCREWED OVER!! – less
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Collections job
Customer Service Rep (Former Employee), North Charleston, SC – May 3, 2013
Pros: helpful staff
Cons: n/a
I enjoyed the job ,and all the wonderful people that i met alone the way.The hardest part was changing who i was as a person for the job ,am a peoples person am loving and caring as well as understanding.The hardest part was getting use to the new system without notice.
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dead end job
Customer Finance/Technical support (Current Employee), Charlotte, NC – April 29, 2013
Pros: my work hours
Cons: benefits, and salary
I started working at IQOR when my business closed. A typical day is assisting the customers with their phone issues. What i learned is how to handle irate customer on a personal level. I felt that management did not enforce their own rules. Co-worker were decent. I pretty much got along with everybody. I was a little older, so i did not get caught up – more... in office games. The hardest part of the job is getting supervisor assistance. Talking to customers. It was not always pleasant, but it was different. – less
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Gigi68 – May 21, 2013

I worked at Iqor in bethlehem for almost 3 years suddenly i get laid off due to department downsize I think this is the worst place to work all the supervisor do is go to the casino and drink and gamble budget monies This is probarly the reason they never have money in they budget Overall i did get alot of experience as far as customer service and collections But i dont recommend anyone to work for this company

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very laid back company
claims matching (Former Employee), Plymouth, MN – April 27, 2013
Pros: different options and vendors for lunch great environment
Cons: job security
the management lost several different VA accounts which resulted in the lay off and termination of several employees
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Productive workplace
Customer Service Rep (Former Employee), Charlotte, NC – April 25, 2013
Customers are most enjoyable. I learned to deal with different people. My coworkers were very helpful if needed.
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Nice Place
Customer Service Representative (Former Employee), North Charleston, SC – April 22, 2013
Pros: compensation
Cons: job security
During my time at Iqor I was able to learn phone skills that helped me compete at a higher level in our workplace, I was able to help customers make payments towards their account as well as helping with trouble shooting problems that may have came up with their receivers.
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Excellent company organization
Customer Service Agent (Current Employee), North Charleston, SC – April 18, 2013
Pros: great benefits/culture/managementadvancement
Cons: schedule of work hours
Company provide third party accounts receivable services.
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A good business job
CUSTOMER SERVICE REP (Former Employee), Charlotte, NC – April 16, 2013
Pros: birthdays parties
Cons: shortbreaks
This is a good place to work I liked working for the company. Inbound call center for a gas company everyday started with assisting customers to satisfy and help set up new accounts for people and asist with there bill.
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this was a very productive place to work
Customer Service Representative (Former Employee), Charlotte, NC – April 15, 2013
Pros: lunch and break times
Cons: shift changes
loved going to work everyday
laid back and the managment was properly trained
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Very Flexible place
Senior Agent (Current Employee), Naperville, IL – April 10, 2013
Very flexible place, hours are reasonable traditional hours, small working environment
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horrible management
Customer Service Representative (Former Employee), Columbus, OH – April 5, 2013
Pros: compensation
Cons: horrible management
Good money but upper management is the worst I've ever experienced. Alot of favoritism and vary unprofessional,i wouldn't recommend anyone to work there.
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Collections is the pits and requires one to be almost a con-artist.
Junior Agent (Former Employee), North Charleston, SC – April 3, 2013
Pros: good pay and benefits
Cons: customer verbal abuse
Sitting at a phone for 8 hours or more. Taking absolute verbal abuse from customers who fail to read or understand the agreement they have with iQor's client. And during this time one is required to collect on overdue, pastdue and write-off accounts. Informing the customer that the agreement they agreed to allows the iQor client to draft out of your – more... bank account or charge your credit card the balance owed. The agent whether with the company 90 days or 9 years ever fails to collect $2000 per shift is guaranteed termination from employment. – less
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Good palce to work.
Contact Center Manager, Customer Care (Current Employee), Charlotte, NC – April 3, 2013
Overall the company has been a great place to work.. Enjoyed the management and staff.
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About iQor

iQor has quickly become one of the largest and most respected privately-held global technology and services companies in the world. – Read more