Pros: pre-planned paid time off, bonus incentives, and mothly recogition.
Cons: no affordable benefits, no on-site benefit assistance, and no paid holidays or sick time.
Company expectations are understandable, show up on time and work hard to please the client and their customers.
A typical day is taking customer service/dealer support calls. At this position I've learned my way around various makes and models of cellular phones including how to change one out, some of the technology of the phones, and what the potential is of that technology. Co-workers vary as the turn-over is high in this type of position. The hardest part of the job is being able to obtain/retain zero (0) defects, constantly use your empathy, and show your willingness to help on every call as needed. The most enjoyable part of the job is knowing you've assisted the caller with all their needs and it was done in a one-call resolution.