A typical day is constantly receiving phone calls back to back about the same situations whether it is receivers, updating info, processing a transaction, troubleshooting a remote/receiver, changing someone's package, explaining a customer why things have changed with their account and whether or not something is out of my control. Overall, it's a full time job with full benefits that if you need a place to work, it's a place to be. Culture is great. Hardest part of the job and dealing with angry customers when something that happened isn't your fault and sitting for 7 1/2 hours a day. You learn about the dish, receivers, remotes, what is compatible and what isn't, what channels go with what package, why there are blackouts, and you can upgrade and not downgrade, etc.
30 min lunch and approved PTO if requested early enough
can only advance to peer advisor or coach after being a rep