Pros: none that i can think of
Cons: stressful job and employees are under paid and the equipment is sub-standard.
The job is very stressful. Agents cannot always get assistance or support from superiors to handle difficult cases. Management does not provide access badges to new agents and trainees in a timely manner. The work site needs to be sanitized and upgraded. The equipment is sub-par. Supervisors need management training in how to treat and talk to employees. The pay rate is very poor for the amount of time and stress that agents have to go through. I am sure some labor laws are being violated at this company.