Call Center Agent (Former Employee) – Miramar, FL – March 27, 2017
if you like to get paid to sit down and talk on the phone all day this is the perfect job. this job was actually a good job to have but i personally didnt like sitting down and taking calls all day. and majority of the calls coming in were rude sprint customers who would curse you out without even explaining why they were calling. i personally believe i had the best supervisor in there. and there is always incentives for agents who get 9's or 10's on their surveys and sometimes just because. some of the people are nice but many others are filled with drama.
CSR - Customer Service Representative (Current Employee) – Plano, TX – February 11, 2017
You will take back to back phone calls. They mess up pay and make you clock out to go to the bathroom. Operations manager is cold and does not treat people with respect. There are many illegal practices going on at this location.
Assistance Supervisor (Current Employee) – Meridian, MS – February 11, 2017
Being an Iqor employee has been more of a downfall than expected. The company has a number of kinks to work out. In the beginning, the transition was extremely hard, the company was late with paychecks, and at this time still owe people money. The company also doesn't communicate with the employees, very well, and you usually get the run around when it comes to getting questions answered.
Customer Service Representative (Former Employee) – North Charleston, SC – February 10, 2017
The managers and team members made the job fun because it was a fast paced work environment. What we do is answer phone calls in and out bound and we help our customers with their accounts. I've learned how to mutli-task in a very shory period of time. We were basically like family when I went to work. The hardest part of the job was explaining to the customers why their account were behind they were not understanding their payment amount each month were causing the problem. The most enjoyable part if the job was the communication and laughter I shared with my customers while doin my job.
Customer Service Representative (Former Employee) – Charlotte, NC – February 10, 2017
When I worked here, I did have a good morning schedule. I had the opportunity to travel with management to learn new information and had the chance to come back and train the department. I wish that the pay was better and that there was room for advancement.
Customer Service (Current Employee) – North Charleston, SC – February 9, 2017
Some program owners are not qualified to hold their position. There are too many qualified people on the phones who shouldn't be just taking calls. The majority of the staff hired to do Workforce duties are unqualified. They do not care about their agents. The work environment is more stressful than it has to be. No one listens anymore, if ever. The most difficult part of the job is going in to work. Never quit your current job before you find another. I did learn what not to do to get ahead. The most enjoyable part of my work day is going home. I try not to get attached to people because no one stays very long, by choice. Even the Supervisors are not there very long. I have witnessed a number of Supervisors come in and leave within six months of hire. Upper Management seem to focus on everything other than what matters most. This would be the true customer experience and the people who have to connect with them.
Customer Service Representative (Former Employee) – Fort Lauderdale, FL – February 6, 2017
Not always does they day go as good as you want it but its always good to make the best out it management is always the best to learn more and experience working for this company has been & amazing journey the hardest part of the job was getting hung up on but that's not nothing to let bother you most of all making sure all customers are satisfied makes the day enjoyable & it makes it the best part of the job.
Customer Service Representative (Current Employee) – Pompano Beach, FL – February 6, 2017
i actually enjoy the account i work for within iqor. its more like a family.iqor as a whole is a place where you can get the job done,i think if iqor had more company events and a better benefit system it might just be the #1 place to be
Customer Service Representative (Former Employee) – Miramar, FL – February 4, 2017
I learn how to communicate with people more, and find out what the problem is that they are asking of and for me to better understand so I can put it in a way that I can answer their question an not confuse myself.
Customer Service Rep (Former Employee) – Miramar, FL – February 4, 2017
Taking phone calls on a daily basis and assisting member that are irate with their billing and making sure that they understand as to what's going on with their account. Doesn't let you know what's going on and expects things to be done right always. everyone is pretty cool at times.
CCR (Current Employee) – Altoona, PA – February 3, 2017
A typical day is constantly receiving phone calls back to back about the same situations whether it is receivers, updating info, processing a transaction, troubleshooting a remote/receiver, changing someone's package, explaining a customer why things have changed with their account and whether or not something is out of my control. Overall, it's a full time job with full benefits that if you need a place to work, it's a place to be. Culture is great. Hardest part of the job and dealing with angry customers when something that happened isn't your fault and sitting for 7 1/2 hours a day. You learn about the dish, receivers, remotes, what is compatible and what isn't, what channels go with what package, why there are blackouts, and you can upgrade and not downgrade, etc.
30 min lunch and approved PTO if requested early enough
can only advance to peer advisor or coach after being a rep
FINANCIAL SALES REPRESENTATIVE (Current Employee) – Phoenix, AZ – February 1, 2017
A typical day at work would consist of me logging in and getting right on the calls. There's about a 2 hour increment between each break. It goes 10 minute break--lunch--10 break--end shift. I learned a job is what you make it, at iQor as long as you do your work and meet your stats you can gain bonuses and raises easily. Also if you surround yourself with negativity you will not do well but if you do your own thing you will be fine. Management are very nice but stern. If you're not doing your job or not trying you will know. The environment really just depends who you surround yourself with, there are a lot of young people so gets rowdy sometimes however in the earlier shifts more middle age to seniors work. The hardest part of the job is being on the phone all day with such short breaks. The most enjoyable part for me was the people I met.
Good job, good benefits, steady work load, not best location with no vehilce but its a good start job to get your experience in the customer services field to move on to much better to stay and be the best you can be
Customer Service Representative (Former Employee) – Florida – January 31, 2017
I loved working at iqor the incentives were great te place was great the people were great the food thst the trucks came to serve was great except for management the latin hispanics really look for their kind which was not fair.
Dispute Specialist (Current Employee) – Bethlehem, PA – January 30, 2017
You can learn some great skills to further yourself with a different company. This is not a company that you can move up quickly. You will meet good people that do believe in teamwork and helping others. Depending on the department that you work for, can be a good company to work for.