Utilize customer service skills to negotiate account resolutions.
Represent GM Financial professionally within the center and throughout the community.
Ensure that all actions are in compliance with company policies and laws.
Communicate with customers appropriately; with proper speed, tone, and consistency.
Demonstrate effective questioning/listening skills when speaking with customers and third parties.
Keep calls on-task and ensuring efficient use of call handle time.
Use probing questions and leverage information obtained to ensure productive collection/skip tracing efforts.
Document all conversations and collection activities. Use holds/promises effectively, based on the situation