Days are typically repetitive, management and co workers are knowledgeable and friendly. Learned to process missing phone claim. The worst part at times was the lack of staffing. The best part was the pay and incentives.
Collections Representative (Current Employee), Charleston, SC – April 13, 2015
Pros: Good Scheduled hours; focus on independent improvement
Cons: Short breaks
Arrive at work 10 minutes early to log into computer systems. I learned how to be more punctual. Also, to be cautious and courteous when talking to customers. My manager is great. I enjoyed working with my co workers. An interesting part of my job is the curve balls customers can send to you. Which requires me to think on my feet. Word choice is critical. Assisting customers and fulfilling their needs was the most satisfying.
AVP or Operations (Former Employee), Charlotte, NC – April 10, 2015
Pros: The ability to move up in the company
Cons: High stress
High stress environment but have ability to grow. Depending on the project you are working for would determine your work load. The particular project I was on was very much time consuming ended up working 10+ days but on salary.
Customer Service/Sales (Former Employee), Fort Lauderdale, FL – April 9, 2015
I love the pay and the skills that I learned. I work on five different account to it always kept me on my toes. I love my supervisor Woody Eugene, he always kept us learning new thing so that we always had a good quality score.
Customer Serivce Rep (Former Employee), Bethlehem – April 6, 2015
I worked here for a brief time. This place is so unprofessional in training they say you need to dress business casual. When I showed up, there were people in hoodies, sneakers,spandex etc. Management turned a blind eye. Also when I was being trained. The person training me was getting emails from his wife all day regarding his training of the new girl. (hope your not hitting on the new girl) Really? Also in the bathroom I spoke with two older women who said not to use the other bathroom that someone took fecal matter and wrote on the wall for the cleaning crew to clean.. That was it... left this place in a hurry.. Also if you don't complete your training don't expect to be paid what your were hired for... A joke if only there clients knew how they ran the show over there.. This is just a really bad call center.. Kind of like a sweat shop for call centers...
Account Representative (Former Employee), Albany, OH – April 2, 2015
Pros: lovely co-workers and supervisiors
Cons: when systems would go down we had to go home
I liked working here because everyone didn't mind helping one another and everyone was so friendly and I learned how large balance UPS customers handle their business with UPS to receive incoming and outgoing deliveries.
Agent (Current Employee), Bethlehem, PA – March 30, 2015
The work is the same day to day, come in sit at your desk, make calls, go home. For the pay, it is great and easy work for 10/11 dollars an hour you make, but there is no room for advancement once you reach 11 dollars an hour.
Customer Service Representative (Current Employee), Charlotte, NC – March 28, 2015
A typical dat at work is challenging. Some customers that call in are sometimes irate and is not pleased with the service. The hardest part of my job is handling escalated calls. The most enjoyable part of the job is being rewarded for the hard work done with incentives and praises that the customer gives you.