High expectations with unsatisfactory training
Counter Sales (Former Employee) – North Tonawanda, NY – October 13, 2015
Warehouse and counter sales.
Warehouse: Checking in morning shipments, confirming quantities and entering into computer inventory. Stocking received products and assembling ongoing orders to be shipped out or picked up in store. Assembling deliveries of requested items for other branch locations.
Counter sales: Customer service for HVAC and plumbing contractors. Taking customer orders, entering them into the computer and assembling them from stockroom for pickup. Knowledge of HVAC, plumbing and electrical required to answer customer questions.
I was hired without any advanced training in HVAC/plumbing/electrical, and majority of my knowledge came from self education. Manager passed me for training opportunities due to busy counter and limited staffing, but required I have equivalent understanding of the products and industry as other, more trained counter staff. Eventually let go, stating they required someone with more knowledge of the industry.
Consistent daily schedule, same jobs/activities each day.
Irritable customers; lack of training opportunities; not intellectually challenging