Pros: interesting when you can actually reach a live person
Cons: calling people who are not at home. there ought to be a law.......
The company does customer satisfaction studies
for medical clinics; political polls for election
forecasting and attitudes toward government
policy (e.g. what should the government do to
lower the national debt), and product ratings.
Getting peoples' reactions to government policies
is interesting, but on some polls you get an
earfull when somebody is really unhappy about a
politician, a particular government policy; a
particular HMO, or a particular product. The
worst part of the job is that 95% of the people
you call aren't at home so you waste a lot of
calls. Some hang up on you, and some are hostile.
On one poll I was on recently to rate the quality
of health care from doctors at a particular HMO,
I was accused of conducting a "witch hunt" against
doctors by the person I was interviewing. One
good result of this job: we usually know who is
going to win an election long before it takes