ISG is a national market leader and industry pioneer that has provided a unique suite of Medical and Fraud Management services to the insurance industry for over 20 years.
Through our national network of over 12,000 physicians, chiropractors, physical therapists and other key medical providers ISG offers comprehensive Medical Management Solutions across all 50 states.
ISG’s Investigative Network extends even farther, providing investigative services throughout the United States, Canada and Puerto Rico.
ISG’s corporate culture is flexible, goal oriented, dynamic, client-centric, measureable and adaptable to the ever-changing needs of our client base. We operate with a “Performance Focused Organizational Culture” meaning ISG has adopted the philosophy “Whatever gets measured will improve!” Therefore, we obsessively measure a series of key performance metrics developed in conjunction with our clients on a daily basis.
These daily performance measurements have created a culture across the ISG organization that is both goal-oriented/high performance and yet also extremely flexible; which we believe is critical for success in today’s insurance industry.
ISG is one of the largest and well respected Insurance Services organizations within the industry, focused on effective fraud management solutions for workers compensation, disability, life, medical, critical illness, self insured, as well as bodily injury, general and auto liability claims. Effective control and management of claims is one of the most important elements of a sound risk management program. Insurance and lost cost exposures require a thoughtful process involving the assessment, mitigation, quantification and transfer of risk.
Since 1992, our clients have been relying on ISG to provide the highest level of quality service and anti-fraud cost containment products within the industry. The ingenuity and creative nature of our team sets us apart from our competition and allows us the opportunity to be recognized as a leader in our industry.
ISG’s internal and external case managers as well as our investigative personnel are creative, educated and truly understand the needs of Insurance market place, claims practices and risk assumptions. Additionally, we employ clinical staff as well as RNs in our Case Management units to assure that stated injuries are, in fact, focused upon determining the claimant’s disability as it relates to potential lost cost.
Our unique ability to create, deliver and customize management reports is unparalleled within the industry. ISG technology is state of the art with leading edge capabilities and real time tracking capabilities.
The ISG leadership team is comprised of industry professionals who have a myriad of insurance, risk management and human resources executive leadership experience. Our goal is to create an opportunity so our clients can realize their vision. In doing so, ISG builds long term strategic partnerships and manages the complexity inherent in risk.
ISG is a national market leader and industry pioneer delivering a unique suite of medical and anti-fraud related insurance management services to employers, third party administrators, insurance claim markets, the disability industry and group health administrators.
Our clients have historically recognized our commitment and look to us for quality investigative services. Our proven approach and systematic best practices cover all forms of investigations and highly contestable claims. We assist insurers to reduce unnecessary losses resulting from fraudulent claim activity and inflated claim losses.
For over twenty years, ISG has been committed to partnering with our customers and providing comprehensive programs that are adaptable to the changing dynamics of the industry and overall marketplace.
The ISG business model is built around our Total Account Management Team (TAM) which ensures the procurement of superior client support and First-in-Class customer service. Our TAM teams include: Claims Oriented Case Managers Registered Nurses Experienced Investigative Field Team (Law Enforcement and Criminal Justice)
Our leadership team has a deep understanding and proven core focus of delivering client-focused innovative solutions.
The ISG Team partners with clients, creating an investigative plan for each assignment to ascertain relevant claim information to assist our field organization in achieving successful results. – less