Very good company. This was company whose management philosophy was always to care for their customers and employees. Unfortunately although they survived recession and a re-organization they ultimately fell victim of predatory practices of a hostile take over.
good working environment and benefits
slow promotion process...(nobody wanted to leave).
Front Desk Agent (Current Employee) – Kissimmee, FL – November 20, 2013
I am responsible for greeting and registering guests, providing guest service, and settling the guests account upon completion of their stay. I maintain a positive and upbeat attitude with a desire to deliver outstanding customer service to all guests. I do very well with multi-tasking, being detail-oriented, being able to problem solve in order to effectively deal with internal and external customers.
I enjoyed nearly 14 years of service with Island One Resorts. We withstood the economic downturn and a bankrtupcy filing. We emerged from bankrtupcy and came back very strong financially which made us very appealing to an international developer initiating an IPO. We were acquired early in 2013 and all executive functions are being moved to Las Vegas. Were it not for that, I would have stayed with Island One for many years, possibly to retirement, as it has been a very challening and rewarding experience.
You are not important as an employee. Everything that matters is a number; the number of sales you can make and retain. No second chances! If you don't meet their numbers, you are out! You have no schedule, your working day will finish when there are no more clients to take care of. You have to be passionate about vacationing to sell timeshares, moreover, you have to truly believe in the system in order to be successful. However, the system relies in many lies written in small letters in the homeowner contract and in strategies when explaining the future owners the not so real parts.
A caring company that helped me learn and excel in so many aspects of my job
Assistant Front Desk Manager /Manager on Duty (Former Employee) – Orlando, FL – May 26, 2013
I was the Sr. Front office superviser. I supported the front office manager in all duties: finance, assisted the GM with budgets for the front office. I worked days and nights and would make all schedules for the front office, i was resposible for payroll, and had was always on call for any assistance that the front office agents might need.
I enjoyed very much my job with Island one. Helping with all parts of the operations and even the back office aspects as well.
I was able to hone and refine management skills by working in a resort atmosphere which included communicating and assisting many departments. Island One was a great company for overall atmosphere, core values, and benefits.
Typically I answer calls from owners and renters check for availability and/ or prices for rental units, complete online requests, call back owners or renters to provide information or to book reservations. The management and co-workers all work as a team to make the department productive and to provide the best quality to all of our guest. One of the hardest parts of the job is hearing the disappointment in the owners or guests voice when I am unable to find availability for the dates or resort they are looking to stay in.
Quality Assurance Lead (Former Employee) – Orlando, FL – December 12, 2012
I had many roles with Island One Resorts. My typical day when I left consisted of traveling to conventions and trade shows selling family packages to guests, every weekend I would be in another location. Some obstetrical I would face is language barriers at time, For instance in Miami I had to learn to say three days and two night in Spanish to be able to sell packages. Previous to that position I worked at the welcome center and problem management desk at the resort, My job was to check guests in; but on the other end I would work with guest who stated they qualified in the beginning. The guests are now arriving and don't meet one of the requirements weather that be income, age etc. When I started with the company I was the quality assurance lead. I trained, created the training manuals and monitored calls. The departments job was critical in the sales process, Every call was recorded then package was discussed in it entirety and all qualification were discussed,.
great place to work
do to the 2008 housing crash this company went bankrupt
A typical day at work is started with a group meeting where we talked about the previous day.Also following up with the customers and also contacting new customers to help them set up a great afforadble vacation i learn alot throughout the day mainly patience.My manager by far has been one of the greatest managers i have came across. The co-workers were great they motivate each other very postive people to be around.The hardest part of the job was getting people to trust u enough to give you there credit card information and the most enjoyable part of the day is knowing that you have made someone else happy by assisting them with all there vacation plans..
Nice Place to work had benefits to stay in resorts, lunch room with billard tables and TV
Time Share Vacation and Customer Specialist (Former Employee) – Orlando, FL – June 6, 2012
Island One was great to work for. I worked with many people and enjoyed everyone. We had meetings with lunch reviews every 3 months healthcare and other benefits were excellent. Too bad they laid off over 300 employees in 2009 and unfortunatly I was one of them. Hope to find another great company
learned alot, and had benefits, overall enjoyed everything about my job
Telecomunications (Former Employee) – Orland Florida – May 1, 2012
Everyday was full of energy we all had huddles in the morning to give us strategies on how to sell our vacation packages and allow us to be succesfull. I learned how to use effective ways to get customers to listen to what was being offered and gained many computer skills when other positions for growth became available in the company. One of the most difficult parts of the jobs was convincing customers to purchase a vacation package and that same part was the most enjoyable and rewarding when all your hardwork pays off.