Awesome company to work for
Quality Assurance Lead (Former Employee) – Orlando, FL – December 12, 2012
I had many roles with Island One Resorts. My typical day when I left consisted of traveling to conventions and trade shows selling family packages to guests, every weekend I would be in another location. Some obstetrical I would face is language barriers at time, For instance in Miami I had to learn to say three days and two night in Spanish to be able to sell packages. Previous to that position I worked at the welcome center and problem management desk at the resort, My job was to check guests in; but on the other end I would work with guest who stated they qualified in the beginning. The guests are now arriving and don't meet one of the requirements weather that be income, age etc. When I started with the company I was the quality assurance lead. I trained, created the training manuals and monitored calls. The departments job was critical in the sales process, Every call was recorded then package was discussed in it entirety and all qualification were discussed,.
do to the 2008 housing crash this company went bankrupt