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ISS Solutions
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6 reviews

ISS Solutions Employer Reviews

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Supervisor of an IT Helpdesk
Helpdesk Supervisor (Current Employee), Langhorne, PAOctober 9, 2013
I currently oversea a team of 18 employees who offer technical and customer support to North American customers and dealers. Some of my job responsibilities include, hiring and providing training to new employees, supervising the helpdesk support staff by establishing schedules, setting priorities, providing support, setting expectations and rectifying – more... customer issues and
complaints. I also find and suggest new and more efficient ways to improve our services. I gather and analyze
metrics to benchmark the helpdesk performance. I identify coaching/training opportunities by monitoring live and
recorded support calls and analyze support tickets. I ensure that the staff provides timely and professional customer
service to end users and dealers. I am also responsible to provide annual reviews. I am also an A+ Certified computer technician. – less
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Enjoyable place to work
Lead Help Desk Analyst (Former Employee), Langhorne, PaOctober 4, 2013
I did enjoy this job very much. I like helping people and feeling like I accomplished something everyday.
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Extremely noisy environment; management extremely strict
Help Desk Associate (Former Employee), Langhorne, PAMay 14, 2013
Pros: once a year outings for entire family
Cons: no breaks; difficult to get time to go to powder room.
Call center extremely busy. Co-workers nice. Hardest part of job--keeping calls short when difficult problem arose. The best part of the job was getting "thank you" from end-users and written compliments from end-users (rec'd quite a lot).
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Great place tp work
Intern (Former Employee), Wilkes-Barre, PAMay 7, 2013
great place to work, the people are great and so is the atmosphere
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a great place to work
Intern (Former Employee), Wilkes-Barre, PAMay 5, 2013
I didn't work there long but the people were nice and the work was fun.