ISS Solutions Employee Reviews

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Work here if you have no self esteem
Helpdesk Analyst (Current Employee) –  Langhorne, PAOctober 30, 2015
Good place to work at as a stepping stone, low pay, all about the numbers, will nitpick on one bad call even if 95% of all your calls have no issues,
Pros
Casual Dresscode
Cons
Bully Supervisors, Unprofessional, Double Standard with clients and employees
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Supervisor of an IT Helpdesk
Helpdesk Supervisor (Current Employee) –  Langhorne, PAOctober 9, 2013
I currently oversea a team of 18 employees who offer technical and customer support to North American customers and dealers. Some of my job responsibilities include, hiring and providing training to new employees, supervising the helpdesk support staff by establishing schedules, setting priorities, providing support, setting expectations and rectifying customer issues and
complaints. I also find and suggest new and more efficient ways to improve our services. I gather and analyze
metrics to benchmark the helpdesk performance. I identify coaching/training opportunities by monitoring live and
recorded support calls and analyze support tickets. I ensure that the staff provides timely and professional customer
service to end users and dealers. I am also responsible to provide annual reviews. I am also an A+ Certified computer technician.
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ISS Solutions
Biomedical Equipment Technician II (Current Employee) –  New York, NYJuly 11, 2014
Overall I have enjoyed my time at ISS Solutions. Management is disconnected from their field service employees in a major way. Management does not pay close attention to billing, or parts inventory, and since I have been with the company (for 1 year) they have lost a significant amount of business to their competitors.
Pros
management does not micromanage their employees
Cons
management is fiscally irresponsible
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Extremely noisy environment; management extremely strict
Help Desk Associate (Former Employee) –  Langhorne, PAMay 14, 2013
Call center extremely busy. Co-workers nice. Hardest part of job--keeping calls short when difficult problem arose. The best part of the job was getting "thank you" from end-users and written compliments from end-users (rec'd quite a lot).
Pros
once a year outings for entire family
Cons
no breaks; difficult to get time to go to powder room.
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Enjoyable place to work
Lead Help Desk Analyst (Former Employee) –  Langhorne, PaOctober 4, 2013
I did enjoy this job very much. I like helping people and feeling like I accomplished something everyday.
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Great place tp work
Intern (Former Employee) –  Wilkes-Barre, PAMay 7, 2013
great place to work, the people are great and so is the atmosphere
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a great place to work
Intern (Former Employee) –  Wilkes-Barre, PAMay 5, 2013
I didn't work there long but the people were nice and the work was fun.
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Overall rating

3.4
Based on 8 reviews
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Ratings by category

Work/Life Balance
3.4
Compensation/Benefits
2.5
Job Security/Advancement
2.5
Management
2.8
Culture
3.1

ISS Solutions Reviews by Location