Outsourcing contractor with no advancement
IST Regional STAR (Current Employee) – Rockville, MD – October 26, 2017
Don't work here unless you're a student looking for experience in mailroom, hospitalities, or copy center work. This is a bad deal for you otherwise. Allow me to air all my grievances.
The typical workday: pretty standard for most of the jobs mentioned above. Keep in mind that advancement is a lie, as they'll farm out all promotion potential to other entrants. The company wants you to work in that entry level position as long as they are able to keep you, which helps explain their high turnover rate.
The pay: for a typical service agent, you are working at a couple dollars higher than minimum wage. That's how it is, and that's how it stays. The end of year performance reviews bump up your salary by pennies on the dollar, if that. My coworkers complain about finishing the review and getting nothing, due to "it not being in the budget." That is unbelievable, considering the price these contracts are agreed upon. Promotions are anemic, if they do happen; managers make only a couple dollars more than a service agent.
Benefits and time off: ABYSMAL.
The benefits programs they do have are priced too highly. Do not get insurance through the company.
On another note; vacation time, sick days, and days off are merged into "paid time off," where you accrue one day after a month.
Please, unless it is absolutely necessary, don't take a job with this company. There are details I can't embellish, so please trust me when I say that they don't deserve your work.
Offers full time work
Bad benefits, almost no advancement, poor pay, meager managers, and expendability.