It Takes A Family, a dynamic social service organization is seeking a hard working individual to function in a demanding Quality Assurance and Office Liason position. This position requires extreme attention to detail. the ability to multitask as well as excellent networking ability.
This position is for a professional who will be coordinating and implementing a quality assurance program at ITAF providing specialized or community-based outreach services and assisting with the implementation of an intense quality assurance provisions within a substantial scope and complexity for an mental health/social service agency.
Conducts evaluations and assessments of current practices to identify loops and areas of correction in accordance to compliance of contracts.
Identifies problems by consulting with professional and support staff, reviewing client complaints, observing staff performance, monitoring program implementation, and reviewing records, reports, special studies, and utilization/financial data.
Monitors programs and services in order to ensure that desired changes are effected, objectives are achieved, and program changes are maintained; documents client outcomes which can be attributed to changes resulting from the quality assurance program.
Evaluates programs and services for compliance with accreditation and/or certification standards; coordinates and/or assists in activities regarding the development and implementation of plans and time frames for correcting deficiencies involving these standards.
Designs research and program evaluation projects; develops and establishes systems for collecting data; analyzes statistical data collected from these studies; and prepares both technical and general reports which summarize results and makes recommendations.
Conducts pre-surveys in order to identify and correct deficiencies prior to on-site reviews by survey teams; serves as liaison in contacts with survey agencies.
Assists in the development and maintenance of policies and procedures, operational guidelines, and contractual agreements relating to compliance standards.
Advises contracted service providers on accreditation, certification, and/or licensure matters.
Consults with community provider and individuals regarding quality assurance program development
Serves on committees and boards of review, and maintains records of meetings and other facility activities for documentation purposes.
Exercises considerable independent judgment and initiative in the performance of duties; receives general administrative direction.
Performs other related work as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
Comprehensive knowledge of the field of mental health or social services and evaluation of clients.
Create and market agency to increase awareness and level of service
Intermediate knowledge of research methods including design and controls, evaluation strategy and methodology, and statistical techniques.
Ability to develop, coordinate, implement, and review an overall quality assurance program of moderate scope and complexity for a mental health and social service.
Ability to develop, plan, implement, and evaluate quality assurance activities for an intense quality assurance program of substantial scope and complexity.
Ability to design, evaluate, and monitor strategies for the delivery of programs and individualized services.
Ability to analyze and interpret data, and to effectively communicate findings.
Ability to establish and maintain effective working relationships with facility and provider agenciy staff of various survey and contract agencies, and the general public.
If this sounds like a job you will be interested in please send a company of your resume Bachelors Degree required