Pros: well maintained/updated facilities
Cons: no job security, unrealistic expectations of staff/management
The stress level for 90% of those working at ITT is astonishing, although it is hidden by most in management behind false smiles and attitudes. Expectations for most positions, including management are unrealistic, creating a palpable negative work environment. The turn over is very high, especially in the recruitment department. Most do not feel they are safe in keeping their job, no matter the effort they put in. It seemed to me that 9 out of 10 were not happy working there.
One thing that was driven home to everyone was to provide superior customer service, which I observed to be excellent and professional at all times, by everyone. Also, it was my experience that we were told to stay within the guidelines and policies of the company as well as the accreditation board, with no exceptions.
The instructional staff is top notch, experienced with hands on knowledge of what subject(s) or in the fields they teach. The vast majority did care about the students succeeding.
Over the years, the focus of ITT Technical Institute has become one focused on profit, not the students. It is much more a business than a school of higher learning.
Benefits were priced very high, with ridiculous deductibles. Pay was sub-par for what was expected.