Call center job, show up to work you wont get fired.
Call center sales representative (Former Employee) – Stuart, FL – April 27, 2017
Call center job, not too much fun and pay was poor. The job was definitely easy so the pay was worth it. Just show up to work and do you're job the pay a bonus for everyone who shows up for a whole month straight. Not a terrible place to work.
Sales Supervisor (Current Employee) – Port Saint Lucie, FL – March 13, 2017
• Lead and coach a team of 15 employees emphasizing a team environment and superior work morals • Monitor and promote attendance of team members • Communication with clients and superiors to ensure goals are met and exceeded
Id keep the job based strickly on the wages hourly, any bonuses you make from any type of home entertainment can be withheld for any reason(s).
Sales Representative (Current Employee) – Palm City, FL – December 13, 2016
There are all type of different things that could make or break. From my own personal experience, id say the pay is "okay" once you first get in...and then, after awhile...you'd begin to notice different price drops and tax add-ons that comes from all types of different stipulations that the job itself has in order to keep some of its money that you as the agent makes for it. You'd be told the amounts that you could potentially make although, different type of mix ups or mistakes that a new agent that's been misinformed would make, wouldn't be overlooked by the companies "higher ups" and therefore, an agent would be hit for the inconvenience ranging from either write ups and/or deductions from wages and bonuses.
its an easy place to work. its fun once you get to know some of the coworkers there with you
the reiterations and staying verbatim at some points in time when converting the call into a sale, being garnished for monies.
Sales representative SEM (Former Employee) – Palm City, FL – December 3, 2015
It was one of the few call centers out there where you actually didn't have a supervisor breathing down your neck. They gave each employee the space that they needed to focus on the customers as individuals. I learned a lot about rebuttals, probing questions, and empathizing with customers. My coworkers were like a close knit family and even now, I am still in contact with many of them although I no longer work there. The most difficult part of the job were the belligerent angry customers that didn't even want you to find a solution they were just looking for someone to yell at, and the customers that didn't have any money but insisted on getting their service set up. The most enjoyable part of the job were definitely the commissions, incentives, the 1 hour lunch break, and chipolte sundays (when we all had chipolte for lunch every sunday due to a lack of call volume.)
productive and competitive work environment, just lacking organization
Inbound Sales Representative (Former Employee) – Palm City, FL – August 17, 2015
Sales were easy to come by and there were extremely supportive co-workers to help you learn the system. All about the numbers and for the most part, a popularity contest, hence the lack of growth throughout the last few years.
represented large and successful companies, great concept for a company
poorly managed, promised and hour lunch due to transportation issues and rarely given
Customer serivce (Former Employee) – palm city fl – July 22, 2015
The job was an ok job. Every day was different when you came in not knowing how the customers would react oover the phone. Also the moral went down hill once the Job was outscourced overseas all the employees lost there jobs expect the higher ups
Inside Sales Rep (Former Employee) – Palm City, FL – July 21, 2015
When you really need a job, you'll put up with a lot more than you'd think...here's what working at ivox is like:
Have to park in the back lot and take a shuttle to the building. When the shuttle breaks down we ride a golf cart through the woods.
Put your stuff in lockers, walk through a metal detector. For cell phones, not weapons.
Take calls and sell services. The calls part isn't so bad honestly. The campaign is for a power company that transfers customers setting up power to us to sell them tv, internet, and home phone. People don't appreciate being transferred like that, or solicited to when they're just trying to have lights turned on (especially when they think they're paying a deposit) but they're usually pleasant southerners and midwesterners who respect you if you talk to them respectfully. Coworkers are good people also.
Management...or micro-management I should say. If you're not selling Direct TV then they treat you like poo and no one will help you. Management and HR are pretty unhelpful in general. Lots of blank stares, rude comments, and not doing anything but standing in huddles talking to each other. They think they're hot stuff but are all a bunch of ham sandwiches hold the mayo.
2 15 min breaks and 45 min lunch. Or an hour..or 30 min depending on the day. You won't know until someone tells you - if they tell you anything. Try to contact them by phone and the mailboxes are all full and your call is dropped. No communication
Pay is higher than regular call centers in the area but it's not worth it, especially because they take forever tomore... pay you and can't get direct deposit right. Study your checks and pay attention to your hours is all I'll say. Also when you get your check CASH IT ASAP. They bounce...like a rubber ball.
Poor management/hr, bounced checks, no organization whatsoever. If you like BS it's a good place but like, no thank you. It may not sound too bad to you but you'd have to have worked there to know how awful that place truly is.less
paycheck, free lunch once a week
management, hr, no organization, bounced payroll checks
Sales (Former Employee) – Palm city – July 21, 2015
I worked at this place for about a year. Was a sales representative and promoted to supervisor. Upper management is filled with a bunch of Chiefs. They lie to you if you are a rep, about your pay mainly. Sometimes checks are late, sometimes checks don't show up. Most of the times checks bounce. place is a joke, but was a big help to make ends meet when I needed most. Pretty stressful, but just deal with it if you really need a job.
Customer Service Representative (Former Employee) – Port Saint Lucie, FL – June 2, 2015
this place is a HORRIBLE place to work, bounced pay checks every pay period, they promised us direct deposit, which never happened, the management was, in many of our opinions were bullies, fraudulent is the best description of ivox, just look at their past, promises they made were never met.
yeah, a free lunch every now and then, and then get back to work---hurry
everything, i hated walking through the in door in the morning, total negativity from almost all employees...oh, and the bounced payroll checks didn't help either...how do we pay our bills...don't go
Assistant Manager (Former Employee) – Palm City, FL – September 26, 2013
I loved this job, it was my first experience with with a team of my own and having one on one interaction. I learned about data entry,processing,quotas. There was not much interaction with management with employees, the coworkers were willing to help me learn the systems. The hardest part of the job was getting laid off.