Pros: great work environment, no handle time, no adherence time, great vacation, nice coworkers, discounts, incentives each month, relaxed dress code
Cons: favoritism by management, low pay, expensive benefits, policies constantly changing, 401k after a year, limited advancement opportunities, technology is antiquated
As a client specialist you answer incoming calls about placing orders, troubleshoot problems that occurred during delivery or at the warehouse and answer questions about the products. I learned to manage my time efficiently, how to persuade customers to buy things and sign up for credit cards over the phone. I learned to basically give people whatever they want so they keep shopping with us. I guess you can say I learned how to become "empowered" which is a word management loves to use. I moved to quality assurance for 2 years where I REALLY learned more about the company, metrics and what's important to management. That got old and monotonous and there was management issues, big time in the department when I was there. I went to the wedding department after that, which I enjoyed greatly. The calls were different, we had more to do between calls, like answer emails. It's just that they have that team constantly in overflow. You didn't always feel like a wedding specialist because you were taking all kinds of other calls. The biggest disappointment for me is that this company makes it very difficult to move up. They consistently promote others who, I feel, will go with the status quo and not question management. This company seems to like to short cut and it could be because they aren't doing well or they are overly frugal. They constantly have everyone in overflow instead of hiring more people and they don't pay bilingual speakers an incentive for taking those calls.I really wanted to stay, but the pay was too low and the lack of opportunities made me leave.