Stay away from the road service department.
Road Service (Former Employee) – Lowell, AR – January 21, 2016
I worked in the road service department for 4+ years. Started out as a hourly MOC. You will be promised salary at a certain point but don't take it as a good thing. Whenever you go salary you get put on 10hr days and the raise doesn't cover the extra 10hrs you work a week. And then there is the management, specifically the MOC manager . He has some major anger issues, even to the point of bowing up to people and getting in there faces and screaming. If he doesn't like you he will get rid of you. They will load you down with enough work that you can almost handle then make you take breakdown calls from the drivers ruining any chance of getting your work done. Every day I was beyond mentally exhausted. You will be put in a cubical with a headset, a phone, and a computer with two monitors. The amount of multitasking you have to do every day just to stay not so far behind that they fire you is insane. I realized after moving up some in the department they viewed the road service guys and the MOC's kinda like slaves. They will run you into the ground for as long as they can and throw you out when you get to your breaking point in exchange for a fresh person. I left for a job paying much less but the stress relief was worth every penny. I would never work for this company again in any of there departments. If you are a MOC it is a pain to take days off. When you come back to work you are even further behind than you were before.
It put food on the table
Stress hurts life at home with your family. The managers, You can never do good enough.