Pros: the other csc's were great
Cons: bad management, no work/life balance, abusive environment, etc.
Just cannot say how depressing this experience was. I signed on after a horrible waiting period after my final interview, enticed by the pay and the supposed advancement opportunity. The hours were horrible. The TM directly above me was rude, aggressive, insulting, and overall one of the worst bosses I've had. They billed the job as an early start/ early out position. THIS NEVER HAPPENED in the year I was there. I left my house at 6:30 in the morning and came home at 6:00 at night at the earliest. They constantly book impossible lanes to boost numbers at the expense of the employees and upward movement means you give up more and more of your life to this abusive company. The job itself? Prepare for a day of cold calling angry and rude Eastern European carriers who curse you, hang up on you, and debate with you. And the second something goes wrong? Prepare for your boss to yell (yes, literally yell, I cannot overstate how abrasive my boss was) at you that they need answers NOW as you try to get a fifty year old truck driver to answer his cell phone. Just avoid this at all costs and if you are currently employed there as a CSC, I hope you get out soon. Oh, and if they are kind enough to provide you lunch, that's code for lunch being cancelled that day due to a lack of hustle.