As a Key holder, I was responsible for opening and closing the store, prepared daily reports and prepared nightly deposits. I provided customer service and wardrobe suggestions. A typical day at the store besides assisting customers, was receiving new stock and process it for placement on the floor. There are new floor sets each month that require stock movement.
Sales Associate (Current Employee) – Eugene, Or – February 9, 2018
Mornings and afternoons can get busy, and evenings are relatively quiet. I can always expect the store to be clean, my co-workers to be friendly and supportive in all aspects of job and life. Our store manager continues to educate us on quality, consistency of brand, and is an excellent business mentor. Hardest part of the job is when the foot traffic slows down, our team loves to visit with guests in the store. I've come to respect and admire all of my co-workers, J.Jill has been a great support to me and has provided many learning opportunities.
Call Center Representative (Former Employee) – Tilton, NH – February 8, 2018
they always played Favorites. When asking a question they always make you feel dumb Or tell you to look in your manual. When looking for management they were never at their desk and socializing. When explaining what you did They would get frustrated with you and tell you it was wrong. For the pay and stress that you deal with I would not ever go back. Most customers were funny and fun to work with but that was the only upside to this job
Sales Associate (Current Employee) – Thousand Oaks, CA – January 21, 2018
Great management and co-workers. Work is not too stressful, and co-workers all help each other. Overall a pleasant place to work. The employee discount is not very generous, at 25% or the current sale, which ever is better. This does not give employees any advantage over the public sales. Overall, I enjoy working at J.Jill!
Nice people & culture
The employee store discount could be more generous
A great therapy job for me. Doesn't pay well but the total environment (co workers and guests) makes up for it as a fun, "go to" place to work. It would be a great part time retirement job or even after school and week ends.
this is where my health started to deteriorate even further, much better than other retail jobs, but unless you like retail you're not going to like it, the environment was good, one coworker was hostile but everyone else was extremely nice.
Sales Associate, Assisted customers (Former Employee) – Clackamas, OR – October 10, 2017
I learned the importance of acknowledging customers and hopefully engaging them in a friendly way. More sales were possible when we encouraged customers to try on our clothing. It was also important to find out a little about the person and what the occasion or person they were shopping for. We helped our guests put outfits together and answered their questions about fabric care and obviously helped them find the right size. We also rang up the sale.
Every month a new clothing collection would come out and we displayed it on the sales floor. We were also charged with keeping the displays restocked and neat. This involved reorganizing the product bringing, new clothing to the front.
The working environment was good, store management was very fair and reasonable. The hardest part of the job were the evening hours. Many nights were very slow. It was not uncommon for there to be no or few customers after the evening hours. We stayed open late only because the shopping mall required us to be open. Our clientele were older women and the daytime hours were the busiest.
Discounts on merchandise were good, also management was very flexible scheduling hours if you needed time off, also it was good to learn another Point of Sales system.
We had to promote the JJill credit card with every sale and explain the benefits, also management didn't get much input about what was selling
HUMAN RESOURCES INTERN (Current Employee) – Quincy, MA – September 25, 2017
As my first real taste of Human Resources, it was a good place for me to start out and learn more about the field. I was able to flourish with the help of my team and was given the opportunity to present projects to the President and CEO of the company, which was an incredible and unique experience
I worked as an Assistant Manager in Columbus,OH area. Loved the culture and people I worked with. Compensation and benefits were excellent. I enjoyed helping our customers feel good about themselves and the purchases they were making.
Sales Associate (Current Employee) – Lexington, KY – May 2, 2017
The hardest part of my job was pushing credit sales. We were given a new goal for every month on how many credits the company wanted us to open. I chose this as the hardest part of my job because you had to overcome customer objections about the card or the classic "My husband would kill me if we had another credit card!". J.Jill has been a pleasant company to work for, however! I've enjoyed all my time there and love seeing my regular customers that come to me when they are having a wardrobe issue. The only other real complaint I would have with the company is that its very hard to move up in the ladder from sales associate to key holder. It's very much a waiting game of when will someone quit or when will the store hit its goal so that we can hire someone on as another key holder. Despite that the management team at my store is amazing and are always smiling and laughing throughout the day.
Part Time Sales Associate (Current Employee) – Houston, TX – March 16, 2017
I really, really enjoy working at J Jill. I love the clientele, the product and management. They are a family friendly company and you do not have to work crazy hours. The evenings are pretty laid back and training is very easy.
Distribution Center Associate-Packer (Former Employee) – Tilton, NH – January 30, 2017
I absolutely loved my job at J.Jill but when my seasonal position was about to end I applied for a full time, yearly position and even changed my entire life schedule around to be able to work a weekend shift and they didn't hire me. I asked about my application and they weren't even professional enough to give me a straight answer. My supervisor kept saying it was up to Human Resources and Human Resources kept saying they were waiting for the Team. It was very disappointing. I worked very hard and all the overtime I could. Pay and bonus incentives were wonderful but management was very rude to employees and unprofessional.
Management and the way they talk to and treat employees, they are judgemental