Micromanaged. No work life balance.
Pros: customer service is important. good health benefits.
Cons: odd hours for a bank, incentive plan gets worse every year, micromanaged environment, no opportunity to grow or change roles within such a large company.
Poor work life balance. Be ready to roll play your phone calls and asked for your numbers all day long. If you have one bad month of numbers, also be ready to defend yourself. Most of all, do not ever get sick. You are better off going to work and spreading it to all.