Pros: good health care, good pay, good co-workers
Cons: trying to stick exactly to their schedule for breaks, if you are with a customer you cant say i need to go, it's my lunch time, and having that count against you.
you had so many customers you needed to contact daily for various reasons. I learned that even though we would like to keep everybody in their homes, it wasn't always feasible. Not all management totally understood what the job was like unless they did it previously. Some judged you on their feelings for you. Others knew it wasn't always an easy job to do and understood your frustrations. My co-workers were all good people and willing to help when they could, but because it was number driven, not being on the phone exactly 8 hrs a day wasn't acceptable. The hardest part of the job was having to tell a customer there was nothing we could do to help them stay in their homes. The best part was telling them they could and we were able to lower their pmts to an affordable amt.