Litigation Collection Specialist I (Former Employee) – Downtown Los Angeles – September 28, 2013
On a a typical day the work flow was great and had various challenges that come daily basis. The work environment was great since everyone was friendly and very work oriented. There were many opportunity always to learn more to different processes and was able to assist many of the co-workers. The management were always available to answer many of our concerns and questions. The best part of the job was being able to come to work and feeling like it was a second home and seeing family.
MB CRM Specialist III (Former Employee) – Columbus, OH – March 7, 2016
The benefits are pretty good, espcially since they include eye and dental (some places do not). The hours can vary depending on the job your doing, but there is some work/life balance. The only downside is the lack of inconsistanncy in managment from department to department. Since each department can be run individually, some are more strict than others, so employees can see that difference and get frustrated. I.E. some departements are held to a very strict dress code and others are not at all - all with in the same building and neither department are customer facing. Advancement can be easy, but only if your network very well with in the company. If not, you might find it difficult to move around.
Asset Management Analyst (Former Employee) – Newark, DE – April 4, 2016
Had an operations role. Middle management was out of touch with what really mattered. JPM knows they're JPM and as a result will never be short of recent college grads and therefore pay below market average. Bonuses were laughable - 1.5-2% and thats if you got a high performance rating. Overtime pay was a plus.
Top talent soon realized they significantly outperformed their peers and were not being noticed for doing so. Many left on average after 2-3 years after realizing this and failing to get a significant promotion or pay raise. JPM knows they don't have to pay well because they can get someone cheaper to do your job next quarter. The place had very high turnover. They do not promote quick enough or pay enough to retain talent.
The campus itself was stuck in the 90s. Looks like something out of office space. There's an inside joke that the carpets haven't been changed in 20 years. The place is a mess - they're trying to milk the most out of everyone for the least amount of money possible.
Would not recommend overall.
overtime pay, 15 vacation days + 3 personal
No free coffee, horrible campus, horrible food options on campus, outdated campus, middle management is useless
IT QA Analyst (Former Employee) – Tamps, FL – April 5, 2016
JPMorgan Chase is trying to change the perception that they are not a finance company, but a technology company. A big company with great benefits. Communication amongst higher/lower management would be ideal. Local job culture is good. Don't sit too long in one position, Chase wants and encourages mobility.
I have been a loyal Chase customer for over 11 years. This all changed once I began working for the company. This was the most unprofessional experience within my corporate career. Chase does have wonderful benefits and perks but the people are ruthless. I had my personal life violated due to my partner working at the same location. I felt like I was reporting to prison instead of work. Management and trainers are clueless about their own operational systems, sound quality, & human compassion towards their colleagues. I excelled in my position quickly and got bored with the position just as fast. The customers overall do complain but I did my best to assure them with compassion for their financial well being. It is the upper management that shows lack of empathy for their own teams. Get it together Polaris!
Micromanaged, Violated, and Unprofessional Experience
Great compensation but slow-to-zero opportunity for advancement
National Inbound/Outbound Collector (Former Employee) – Tampa, FL – March 3, 2016
Great company to work for that offers top of line benefits,but when it comes to advancing your career it is very difficult to get out from where you were originally employed to do. Stressful environment due to very strict guidelines and procedures, so make sure you don't mess up.
Good management, compensation and benefits
Stressful environment, not able to advance to a different position than collections
I have learned a great deal at JPMorgan. I have worked hard and have been rewarded and promoted up through the ranks. Management styles vary depending on what the objective of the Line of Business you work for. The most enjoyable part of the job is the people.
Benefits, paid days off, maternity leave, etc..., easy to navigate career.
In all my work experience, I've never come across another company as concerned with their employees as Chase. Chase provides excellent training classes to each employee so that they have a competitive edge and the knowledge to advance or move to another line of business. The benefits are great and many departments have incentive bonuses. Management was easy to talk to and provided an excellent work/life balance. Even in the light of mass layoffs, safeties are in place to help retain employees in different departments or, if they should choose to leave, compensate them for their service. This is an excellent company to work for.
excellent management, great benefits, incentive programs, wellness programs
layoffs common, certifications often needed for advancement
Client Service Associate - UHNW New Jersey (Current Employee) – Newark, DE – March 16, 2016
JPMorgan Chase is a good company to build a foundation in your career with the banking industry. I have learned a tremendous amount in my time with the firm. My main area of concern though is the lack of mobility internally within the organization. Management is approachable and willing to help in any way they can for clients.The environment between colleagues is that of a team approach. The difficult part about working for a major financial institution is finding the right areas or departments to locate answers and help advise or complete your responsibilities. The positive though is with access to robust research and a significant balance sheet we are able to leverage expertise in many business avenues for the benefit to clients.
Personal Banker/Manager on Duty (Current Employee) – San Diego, CA – January 12, 2016
Everyday is different experience day at work. We encounter different scenarios and we learn how to solve them for our customers. We use what we learn to help other customers and it feels nice to show our co workers easier and faster ways to resolve certain problems when it arrises. Management loves to micro manage which brings the moral of the work place down. Chase has one of the best benefits so far. There is always growth with Chase, you just have yo be vocal about where you want to go and they will work with you to get you there as long as you work hard and show your willing to learn and change.
Process Management Analyst (Current Employee) – San Antonio, TX – March 15, 2016
Good place to work, great benefits, and excellent training. Fast pace work environment, job related training available Continuing education assistance available Management requires extreme professionalism Co-workers are great, fun to work with Hardest par of the job; deadlines Most enjoyable, employee appreciation events and family movie nights
Great compensation/benefits but not so great job culture and work-life balance.
Accountant (Current Employee) – Columbus, OH – January 19, 2016
If you're interested in working for the top bank in arguably the most competitive/dynamic industry, perhaps this is the best company for you. However, please be aware as a minority the environment was not culturally friendly or dynamic.
Banking industry; networking ability, if someone takes interest in you the possibility to move to so many depts within the company
Lack of work-life balance, management is not friendly or people-oriented, no strong mentoring or succession plan
The hiring process is extremely long, it is measured in months, not weeks. Management and culture is all about protecting what you know and not letting other know your information. Too many games but the peers were good people. Too much of a risk being let go, there seemed to be some type of lay off every few months.
Customer-centric culture that encourages innovative problem-solving
Marketing & Communications Senior Manager (Current Employee) – Wilmington, DE – January 24, 2016
Typical day: leverage relationships in a matrixed environment to achieve goals; review business practices and policy through a customer lens; identify opportunities to improve processes and reduce risk
Co-workers: terrific! The diverse culture is one thing that has kept me at the company for many years.
collaborative environment; career mobility; diversity of thought; customer-focus
compensation is not commensurate with skills/experience
Anti-Money Laundering Analyst (Current Employee) – Newark, DE – March 12, 2016
Fun place to work. Always asking for more from employees. Management sets unrealistic expectations of employees. Amount of work does not equate to higher amounts of pay. Little room for advancement without moving between departments, however, that is expected from a large company.
Free lunches, great coworkers
Compensation is low compared to other banks in the area.
Financial Center Manager/Vice President (Former Employee) – Lawrenceville, GA – March 11, 2016
Chase encourages management to practice motivational coaching in order to build a strong team and create a good place for the staff to work in. Chase provided extensive training resources to help me to maintain a good relationship with my customers as well as my staff. The most challenging part of my job was maintaining a work life balance for myself as well as the staff. Management worked hands on to assist with helping to achieve the goals. The most enjoyable part of the job was customer satisfaction.
VP (Current Employee) – Dallas, TX – February 29, 2016
work life balance is lacking culture varies from dept to dept in general management and Sr officers don't care much advancement is a coin toss and not related to performance, many times "friends" are promoted ahead of those who deserve based on work performance. Bonus has nothing to do with performance or year end reveiw
Opening the branch, setting up for opening for business, have morning huddle with staff to go over the plan for day. Performing customer transactions, and other duties as required. Set lunch schedule and relieve employees for lunch. During any down time work on employee schedules,audits, Check month to date results. Observe tellers helping customers, coach and role play if any missed sales or customer service opportunities were missed, commend employee if appropriate action taken. Prepare end of day checklist for closing. Learned to improve my decision making, customer service skills management skills. Immediate managers were great as were my co-workers. The hardest part of the job was the downsizing due to technology, made it difficult to spend the amount of time with customers that they were used to. Most enjoyable was the interactions with customers and employees.
Mortgage Banking Sr. Underwriter/DE (Current Employee) – Phoenix, AZ – March 24, 2016
Overall, this company is a very good company to work for, however it does have it's regional and departmental differences. Inconsistencies have developed over the years and upper management is striving for the balance among the different areas. The review of my current department does not give a valid picture of the company overall. It is best to evaluate the climate of the department you wish to enter.
Excellent benefits for all aspects: 401K, Heatlth/Wellness, discounts, etc
Was a great place to work, gained a lot of experience
Teller (Former Employee) – Oklahoma – March 25, 2016
Typical work day was busy, but lacked employees but was great team work at times. The benefits were awesome but due to lack of management and differential treatment it caused separation and negative experiences. Due to lack of management being absent in daily operations , operations were not what they should be.But overall the company was great just management was a big issue.
great benefits, great people and interactions
management lacked concern, didn't adhere to policies and showed indifferent treatment