Opening the branch, setting up for opening for business, have morning huddle with staff to go over the plan for day. Performing customer transactions, and other duties as required. Set lunch schedule and relieve employees for lunch. During any down time work on employee schedules,audits, Check month to date results.
Observe tellers helping customers, coach and role play if any missed sales or customer service opportunities were missed, commend employee if appropriate action taken. Prepare end of day checklist for closing. Learned to improve my decision making, customer service skills management skills. Immediate managers were great as were my co-workers. The hardest part of the job was the downsizing due to technology, made it difficult to spend the amount of time with customers that they were used to. Most enjoyable was the interactions with customers and employees.
Downsizing staff due to technology.