Productive environment and created outside activities to show apprection
Customer Service Representative (Former Employee) – Indianapolis, IN – July 22, 2017
I began my work experience at JPM Chase in the student loan department. We worked in a call center environment and it was somewhat stressful because management didn't anticipate the high call volume. I later moved to a new area of student loans and it was much better but our jobs were eventually eliminated and I was reassigned to the West Ops Location where I worked in the subpoena processing department. It was not bad but we worked long hours because every subpoena that came in had to be processed into the system the same day. Also there were sensitive documents that had to be mailed out daily. I loved the people at Chase and the management in student loans worked hard to let us know they understood what we were dealing with and presented extra activities to make us feel appreciated.
created game days and gave treats to employees during peak seasons.
Provide excellent banking customer service support (Current Employee) – San Antonio, TX – July 22, 2017
The company is amazing to work for but the management is terrible the information you receive isn't consistent and its really hard to advance to a new position unless you know someone that's unecessary
VICE PRESIDENT (Former Employee) – New York, NY – July 22, 2017
Promotions based on who you know, not merit. Those who work the hardest are saddled with more work, carrying all of the weight for the team. Meanwhile, the lazy employees and certain management spend their time schmoozing.
In JPMC you get opportunity to learn new technologies and tools. But on many instances have to extend working hours and in timesheet it reflects as well that I have worked more than 20% on monthly basis.
Bank Teller (Former Employee) – Wylie, TX – July 21, 2017
Customers are always very rude. It's extremely fast paced, Chase does not hire enough Tellers, so it's always short staffed and the bankers and managers have to help behind the teller line. Being that you're handling people's money you have to be VERY careful and accurate while at the same time working and moving VERY fast to complete transactions.
Personal Banking Representative (Former Employee) – Middletown, NY – July 21, 2017
A typical day as a Chase personal banker (platform employee) included branch opening procedures and assisting customers with their banking decisions and needs from a client-centric prospective. We were also involved in identifying and referring mortgage and investment opportunities for the respective departments. Management was supportive and fair and the work culture was pleasant. The hardest part of the job was making the referrals for investment opportunities. I floated in several branches and sometimes the opportunites had been exhausted, particularly in small branches in lower income areas. The most enjoyable part of the job was working with a really great group of coworkers.
Chase name has clout, pleasant work environment, steady salary.
Meeting investment referral quotas was not always easy
Customer Service Representative (Former Employee) – Columbus, OH – July 21, 2017
Micromanagement. Out side of that Chase call center of Easton is a great place to work. Great benefits and flexibility. Ive learned so much working for this company, things that I can carry to basically any job I mnove onto. I do no regret anything about working for chase, they fired me because of my staying on a call too long. Altogether if you really want to advance continuously, please apply.
Telephone Banker / Customer Service Rep (Former Employee) – Arlington, TX – July 20, 2017
THE BEST PLACE TO WORK. Training was great. Lunch times were good and lengthy. Pay and compensation was great. No issues once so ever. Training on the systems that were old or new was in depth. Employees were great.
Assistant Manager (Former Employee) – Brooklyn, NY – July 20, 2017
A typical day at work was getting prepared for customers enter through the branch doors by trying to give the best customer service necessary and solve whatever problems they might have. I learn to be patience, attentive with customers. the most difficult part of the job is not able to solve all the customers' problem. I enjoyed seeing customers leaving satisfied and great smile on their faces.